RevZilla is committed to your privacy and the protection of your Personal Data. Personal Data is defined herein as any information that can be used to identify a particular individual under applicable data protection laws, including the General Data Protection Regulation (“GDPR”) (EU) (2016/679), California Consumer Privacy Act of 2018 etc. (collectively, “Data Protection Laws). This Privacy Statement describes our privacy practices as required by Data Protection Laws. This Privacy Statement applies where RevZilla is acting as a data Controller with respect to the Personal Data of our customers, partners, resellers, suppliers and website users; in other words, where we determine the purposes and means of the processing of Personal Data.

This privacy statement explains how we protect your personal information and data based on your use of our website, mobile apps, blogs, etc., as well as third party websites, mobile apps, and social media sites (“Sites”).

This Privacy Statement outlines how we collect, share, transfer, retain and protect your Personal Data and the rights you can exercise regarding your information. If you provide us with your Personal Data, or we obtain information about you from other sources, we treat your information according to this Privacy Statement.

Click on any of the topics below to learn more.

The following describes the general categories of personal data that we may process, the purposes for which we may process the data, and the legal bases of the processing.

• The following describes the general categories of Personal Data that we may process, the purposes for which we may process Personal Data, and the legal bases of the processing. In the case of Personal Data we did not obtain directly from you, we describe the source and specific categories of that data collected.

• We may collect and process information related to your transactions with us.   These transactions include purchases of goods and services that you enter into with us and/or through our website or websites linked to our Site, via phone or email interactions with our employees, or retail locations (“Transaction Data”).  The Transaction Data may include your contact details (such as company, name, or phone number), and the transaction details.  The Transaction Data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests in the proper administration of our website and business.  

• We may collect and process data related to your account (“Account Data”).  The Account Data may include your name, title, postal and email address as well as payment information.  The source of the Account Data may be you or your employer when you are acting in a business capacity for your employer. The Account Data may be processed for the purposes of operating our website, providing our services, ensuring the security of our Sites and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and RevZilla and/or taking steps, at your request, to enter into such a contract.  

• We may collect and process information contained in any inquiry you submit to us regarding goods and services (“Inquiry Data”).  The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and RevZilla and/or taking steps, at your request, to enter into such a contract.  

• We may collect and process data about your use of our Sites and services and in our stores (“Usage Data”). The Usage Data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the Usage Data may be cookies, analytics tracking systems or other technologies.   This Usage Data may be processed for the purposes of analyzing your use of our Sites and services. The legal basis for this processing is consent.  See below for further details on “Cookies, Web Beacons and Other Tracking Technologies.”

• We may collect process data about you to ensure security of your Personal Data and our IT systems.  The legal basis for this processing is our legitimate interests, namely the safe and secure:  (1) administration of our Sites, (2) use and storage of business information and, (3) communications with users and customers.  

• We may collect and process information that you provide to us for the purpose of providing you with additional information on our goods and services, subscribing to our email notifications, and/or newsletters to keep you up-to-date on RevZilla products, events and news (“Notification Data”). The legal basis for this processing is your explicit consent, or your implicit consent if you are a customer.  
  We may collect and process information contained in or relating to any communication that you send to us (“Correspondence Data”). The Correspondence Data may include the communication content and metadata associated with the communication.  Our Sites will generate the metadata associated with communications made using the specific Site contact forms. The Correspondence Data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our Sites and business and communications with users and customers.

• We may collect and process your Personal Data where necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure, an investigation, or other legal matter. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

• We may collect and process your Personal Data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

• We may collect and process the personal information included in your personal profile on our Sites or in our stores (“Profile Data”). This Profile Data may include your name, address, telephone number, email address, motorcycle riding style, vehicles owned or of interest, gender, and date of birth, interests and hobbies including social network profiles. The Profile Data may be processed for the purposes of enabling and monitoring your use of our Sites and services. The legal basis for this processing is consent. We may collect and process information, including contact details in our stores or at events (name, postal address, email address, phone number)  that you provide to us for the purpose of providing you with additional information on our goods and services, subscribing to our email notifications, newsletters, catalogs, mailings to keep you up-to-date on products, events and news (“Notification Data”). The legal basis for this processing is your explicit consent or your implicit consent if you are a customer.

Where the processing of your Personal Data is based on your consent only, you have the right to withdraw this consent at any time.

RevZilla receives information about you or your devices from the following sources:

• When you, or someone on your behalf, provides information to us to:

  • Establish or maintain an account;

  • Make a purchase or receive a service;

  • Apply for employment at RevZilla;

  • Post comments to online communities;

  • Participate in a survey, marketing promotion, sweepstakes or contest; or

  • Connect with us via social media.

  • Receive email or postal mail, about updates to product, services or promotions

• Through business partners, resellers and suppliers;

• Our Sites, apps and email;

• Through the use of automated means such as Cookies and similar technologies, and;

• From other third parties, including, advertisers, data partners, marketing partners and publicly available sources such as social networks.

RevZilla, our service providers, and other third parties may collect the following information about you through automated means (such as Cookies):

• IP address;

• Browser type and language, access time, and referring website address;  

• The pages you view within our Sites and other actions you take while visiting us;

• We may collect information related to whether you've opened an e-mail or clicked on a link contained in an e-mail;

• If you are referred to our Sites from another source (an advertising site, a blog, a social media site, etc.), we may collect data about you.  Also, we may provide a referring source with appropriate data (such as the amount of a purchase) to compute referral fees or other similar purposes;

• We may conduct surveys and promotions that collect your information. Our surveys and promotions are voluntary and any information you provide may be collected, used, shared, disclosed, stored, transferred, and processed in accordance with this policy. Your participation in our surveys and promotions, and your submission of information, serves as your consent to these practices;

• Some features of our Sites permit user generated content which may be made public or engage in other sharing. If you post content or otherwise participate in discussion forums or other social areas of our Sites, your participation (including the content you post, your name, and a link to your profile) may be shared across our Sites and in other public or private areas of the internet. For example, you may choose to submit a product review or participate in our Q&A section on product pages. If you choose to do so, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Sites. We are not responsible for any Personal Data that you choose to submit as part of your review. We believe you can post a helpful review or comment without disclosing any personal information.
  
  

Collecting information through automated means allows us to collect statistics about the usage and effectiveness of our Sites, personalize your experience on our Sites, and tailor our interactions with you. For details regarding the technologies we employ, see the section below regarding cookies, web beacons and similar technologies.

We may use your information in various ways to serve you better as a customer and provide an improved online experience. The table provided below outlines how and why we use your Personal Data:

RevZilla may use your personal information in the following ways:

• Account Maintenance – We may use your information to identify you, ship products to you, contact you and provide billing services.
• E-mail – If you choose to be contacted by email, we may use your email information to communicate questions, respond to inquiries, and distribute information about RevZilla and our products and services that may be of interest to you. You may choose not to receive marketing materials from us at any time by following the unsubscribe instructions included in the Email Marketing Preferences section below.
• Transactions – If you request something from RevZilla, such as a product, service, callback, or marketing materials, we may use the information you provide to fulfill your request.  To help us complete your transaction, we may share information with others such as business partners, financial institutions, credit reference agencies, shipping companies, suppliers, resellers, or customs authorities.
• Customer Feedback and Support – We may use your information to provide a mechanism for your feedback or to contact you regarding support for our products and services, including product updates or fixes.  
  Personalizing your Experience on our Sites and Marketing Communications– We may use information we collect about you to provide a personalized experience on our Sites, emails and mailings such as providing you with content which you may be interested in, and to make our Sites easier for you to navigate.  
• Aggregate/De-Identified Information - We may aggregate and/or de-identify your information so that such information can no longer be linked to you or your devices (Aggregate/De-Identified Information). We may use Aggregated/De-Identified Information for any purpose, including without limitation, research and marketing purposes.  We may also share aggregated data with any third parties, including advertisers, promotional partners, sponsors, event promoters, and/or others.
• Combined Information - You consent that, for the purposes discussed in this Policy, we may combine the information that we collect with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Policy.
  
  

We do not, and will not, sell any of your personal information and/or data to any third party providers. 

This personal information includes data such as your name, postal address, email address or credit card information. We believe this is crucial in maintaining trust and providing the best possible experience.

We do however share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies that perform services to process and deliver your purchases, such as payment service providers, warehouses, order packers, and delivery companies.

• Companies that perform services relating to IT and associated infrastructure in order to perform daily operations including communication and security

• Professional service providers, such as marketing agencies, advertising partners and website hosts who support the daily operations of our business.

• Companies in the Comoto group, as well as affiliates, resellers, suppliers, and service providers as reasonably necessary for the purposes, and on the legal bases, set out in this policy

• Companies approved by you, such as social media sites (if you choose to link your accounts to us) and Marketplace sellers where you place an order and use their payment service.

• We may share non-personally identifiable information with business partners for co-marketing purposes

• We reserve the right to share your personal information in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will require that the transferee use personal information you have provided in a manner consistent with our privacy policy and the applicable legal framework whenever possible

• This includes exchanging information with other companies and organizations for fraud protection, spam/malware prevention, or in order to protect your vital interests or the vital interests of another natural person.

• We may share your personal data; (a) where such disclosure is necessary for compliance with a legal obligation to which we are subject, (b) enforce our Terms of Service, this Policy, or other contracts with you, including investigation of potential violations thereof; (c) respond to claims that any content violates the rights of third parties; (d) respond to your requests for customer service; and/or (e) protect the rights, property or personal safety of RevZilla, our agents and affiliates, its users and/or the public. This includes exchanging information with other companies and organizations for fraud protection, spam/malware prevention, or in order to protect your vital interests or the vital interests of another natural person.

• We may share your Personal Data (name, postal address, email address, phone number and characteristics that are inferred such as ride type or brand preference) with the following categories of companies for co-marketing purposes, to improve the recommendations on product and services that we offer to you, or to provide you access to other motorcycle related products and services:

  • Sellers, renters and maintenance providers of new or used motorcycles

  • Sellers, renters and maintenance providers of new or used motorcycle transportation vehicles and services

  • Motorcycle and riding education providers such  as riding schools

  • Motorcycle events and motorsports events providers

  • Motorcycle related financial services providers

We may disclose your personal data to our insurers and professional advisers as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or other legal proceedings. 

If you would prefer not to have your name and address shared for any purpose other than facilitating a transaction with us, please send an email to privacy@revzilla.com with “OPT-OUT SHARING” in the subject line.

If you prefer to opt out of sharing with any third party period, you acknowledge that you may not be able to interact with areas of our site and depending upon the extent of your request we may no longer be able to fulfill orders for you.  To do so please send an email to privacy@revzilla.com with “OPT-OUT ALL” in the subject line.

RevZilla is a global business based in the United States.  We may process your information in, or transfer your information to, the United States, third parties in the United States, or other countries.   International transfers of your personal data to will be protected by appropriate safeguards, namely the use of Standard Contractual Clauses adopted or approved by the European Commission.  Our customers and the users of our Sites may be located anywhere in the world.  The privacy laws in some countries may not provide protections equivalent to those in your country of residence, and your government may or may not deem such privacy protections adequate.

If you have provided consent or you are an existing customer, we will send you marketing messages via email and/or mail to keep you up to speed on all things RevZilla.

You can stop receiving marketing messages from us at any time through the following methods:

• Through your customer account settings within “My Account”

• By clicking on the ‘unsubscribe’ link in any email communication

• By contacting one of Geek team members at cs@revzilla.com

Once one of these methods is completed, we will update your profile to ensure that you don’t receive further marketing messages.

RevZilla is made up of a complex web of many inter-connecting services and it may take up to 60 days for all our systems to reflect these updates. We ask for your understanding that during this period you may still get messages from us while your request is being processed.

Please note that the discontinuation of marketing messages will not stop any service communications such as order updates.

There is no perfect security. We have implemented physical, technical, and administrative measures to help prevent unauthorized access, use and disclosure of your Personal Data, but we cannot promise that these measures will work. You are responsible for maintaining the secrecy of any credentials that can be used to access your RevZilla account. You should report suspected unauthorized activity to us immediately. For more details, see our Security Information Page.

We may collect your information from third parties. This includes you logging in through a third party site such as Facebook, Google, Snapchat, Instagram, LinkedIn, Twitter, etc. We may also disclose information collected from third parties to customize ads and to manage and facilitate messaging on third party sites. We do not control the privacy practices of third parties. We encourage you to review the privacy policies of third party sites for more information regarding their applicable privacy practices.

We will keep your personal data while we are providing our products and services to you. Thereafter, we will keep your personal data for one of these reasons: (a) to respond to any questions, complaints or claims made by you or on your behalf; (b) to show that we treated you fairly; (c) to keep records required by law; (d) for communication with one of our Geek team members, and; (e) to provide support-related reporting and trend analysis.

We will not retain your data for longer than necessary for the purposes for which it was collected as set out in this privacy notice. In determining data retention periods, we take into consideration local laws, contractual obligations, our reasonable business requirements, and your expectations and requirements.  When it is no longer necessary to retain your personal data, we will securely delete or anonymize it.

We participate in online advertising to keep our customers up to speed on product offerings, site and in-store promotions, and associated content. Like many companies, we utilize targeted RevZilla banners and ads and may display these to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges in addition to using a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks.

The banners and ads that you may see displayed will be based on information we hold about you, or your previous use of RevZilla Sites.  This may include your RevZilla search history, the content you read on RevZilla or on RevZilla banners or ads you have previously clicked on.

Like many sites, our Sites employ cookies and web beacons to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

• Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of the site.
  Web beacons assist in delivering cookies and help us determine whether a web page on the site has been viewed and, if so, how many times. For example, any electronic image on the Sites, such as a product image, can function as a web beacon.
  Revzilla utilizes several Google Analytics products, including remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. Visitors may opt out of these features through Ads Settings, Ad Settings for mobile apps, Google's opt-out browser, or other available methods.

If you would like to opt-out of cookies generally, visit www.aboutcookies.org or www.allaboutcookies.org for further information. These websites also tell you how to set your browser not to accept cookies and how to remove cookies from your browser. However, in a few cases, some of the features on our Sites may not function as a result.

Effective Date: January 1, 2020 

Subject to certain limits under the California Civil Code, if you are a California resident, you have the right to submit certain requests relating to your personal information as outlined below. 

Categories of personally identifying information that we collect include the following: name, postal address, email address, phone number, and purchase history, including specific items you have purchased; browsing history and search history, including your IP address, and interactions with electronic communications; preference data that you have shared, or that we have derived from your purchase and browsing history. 

In addition to the above, we may use information for any purpose if the information does not identify you and cannot be combined with other information accessible to us to identify you. 

We do not sell your personal information to third parties. We may, however, share your personal information with third-party service providers in accordance with the business purposes set out in this Privacy Policy. 

Specific Rights

California residents are entitled to (1) request more information regarding the categories and specific pieces of personal information we collect; and (2) request the deletion of their personal information. Our policies with respect to each of these rights are discussed below. This section also states our policy on the verification of identity for purposes of requests for more information or deletion of information, which is required under law. 

Right to Request More Information

You may request more information regarding the following, to the extent applicable: 

(A) The categories of personal information we have collected about you.
(B) The categories of sources from which we have collected your personal information.
(C) The business or commercial purpose why we collected your personal information.
(D) The categories of third parties with whom we shared your personal information in the past 12 months.
(E) The specific pieces of personal information we have collected about you.
(F) The categories of personal information that we have shared with third parties about you for a business purpose.
(G) A list of all third parties to which we have disclosed your personal information (as defined under California Civil Code Section 1798.83(e)) during the preceding year for third-party direct marketing purposes. 

You may submit a request for the information above by calling us at (877) 792-9455, emailing us at privacy@revzilla.com, or submitting a completed form available here. In connection with the submission of your request, we will take steps to verify your identity as outlined below, and you will need to verify your identity before action is taken. 

Please note that due to the different requirements of the applicable laws, our response times may vary depending on the specific type(s) of information sought. We respond to all verifiable requests for information as soon as we reasonably can, and no later than legally required. 

Right to Request Deletion of Your Personal Information

Upon your request and confirmation of your identity, we will let you know what, if any, personal information we can delete from our records, and we will direct any service providers with whom we shared your personal information also to delete your personal information from their records. There may be circumstances where we (or our service providers) cannot delete your personal information. For example, if we need to: (A) retain your personal information to complete a transaction or provide goods or services; (B) detect security incidents; (C) protect against unlawful activities; (D) identify, debug or repair errors; (E) comply with a legal obligation (for example to comply with warranty return obligations) or (F) to document activities and communications with you, including any specific request related to this policy. You may submit a request to delete your personal information by calling us at (877) 792-9455, emailing us at privacy@revzilla.com, or submitting a completed form available here. 

Verification of Requests for Further Information or to Delete Information

Upon submission of a request for information or a request to delete information, we will take reasonable steps to confirm that the person submitting the request to know or request to delete is the person to whom the information relates, and to prevent unauthorized access or deletion of information. The specific steps taken to verify the identity of the requesting person may vary based on the nature of the request, including the type, sensitivity and value of the information requested, the risk of harm posed by unauthorized access or deletion, the likelihood that fraudulent or malicious actors may seek the information, the robustness of personal information provided to verify your identity, the nature of our business relationship with you, and available technology for verification. 

We will generally try to avoid requesting additional information from you for the purpose of verification, but we may need to do so if we cannot verify your identity based on the information already maintained by us. If we request additional information to verify your identity, it will be for that purpose only, and will be deleted as soon as practical after processing the request, except as otherwise provided by law. 

The following generally describes the verification processes we use: 

• Password Protected Accounts. If you have a password-protected account with us, we may use existing authentication practices to verify your identity, but will require re-authentication before disclosing or deleting data. If we suspect fraudulent or malicious activity relating to your account, we will require further verification (as described below) before complying with a request to know or delete.
  
  

• Verification for Non-Account-holders. If you do not have, or cannot access, a password-protected account with us, we will generally verify your identity as follows:

  • For requests to known categories of personal information, we will verify your identity to a reasonable degree of certainty by matching at least two data points provided by you with reliable data points maintained by us. 

  • For requests to know specific pieces of personal information, we will verify your identity to a reasonably high degree of certainty by matching at least three data points provided by you with reliable data points maintained by us. We will also require a declaration, signed under penalty of perjury, that the person requesting the information is the person whose information is the subject of the request. We will maintain all signed declarations as part of our records. 

  • For requests to delete personal information, we will verify your identity to a reasonable degree or a reasonably high degree of certainty depending on the sensitivity of the personal information and the risk of harm posed by unauthorized deletion. We will act in good faith when determining the appropriate standard to apply.
    
    

• Verification by Authorized Agent. You may designate an authorized agent to make the requests below on your behalf. An authorized agent must submit proof to us that he or she has been authorized by you to act on your behalf, and you will need to verify your identity directly with us through the process described below. 

If there is no reasonable method by which we can verify your identity, we will state so in response to a request to know or delete personal information, including an explanation of why we have no reasonable method to verify your identity. 

Right to Non-Discrimination for the Exercise of Your California Privacy Rights

If you choose to exercise any of the privacy rights conferred by the California Consumer Privacy Act of 2018, you also have the right not to receive discriminatory treatment by us. This means that, consistent with California law, we will not deny providing goods or services to you, charge you different prices or provide a different level or quality of goods and services to you unless those differences are related to the value of your personal information. 

Changes to This Privacy Policy

We may change this Privacy Policy from time to time. Should we do so, we will post the changes to this page. We suggest that you periodically consult this Privacy Policy to review any changes. Your continued use of our website and/or your choice to continue purchasing goods or services from us after the effective date of any modification to the Privacy Policy will be deemed to be your agreement to the changed terms. 

If you have questions or comments about this Privacy Policy or our collection, use or protection of personal information, please click here to reach our online request form, call us at (877) 792-9455 or send an email to: privacy@revzilla.com.

If we change or update this Privacy Policy, we will post changes and updates on our Site so that you will always be aware of what information we collect, use and disclose. When significant changes are made to our Privacy Policy or processes, we will send an updated notice via email to inform you. If you have any questions about the Privacy Policy, please contact us using the information above.

RevZilla is committed to providing you the best customer service possible. You can email us anytime at privacy@revzilla.com or reach us by phone at 877-792-9455 or by regular mail at:

RevZilla
4020 S. 26 Street
Philadelphia, PA 19112

Privacy Inquiries: privacy@revzilla.com
Data Protection Officer: data_protection_officer@revzilla.com
Complaints: In accordance with the GDPR, if you believe your data was unlawfully processed by RevZilla, you may lodge a complaint with the appropriate Data Protection Authority.

Effective March 1, 2019, we changed our Privacy Statement to clarify the types of information we collect about you, the ways we collect your information and how we may use and share your information.

Here is a summary of the changes:

• We now use the term “Sites” to describe our website, mobile apps, blogs, etc. as well as third party websites, mobile apps, social media sites, and physical store locations.

• We clarify the types of information we collect about you and the ways we collect this data (we collect information in many ways, including from third party sites, social media sites, and advertising networks).

• We describe how we share and use your information, whether collected by our Sites, or other websites, including social media sites and advertising partners, for the purposes of ad targeting, remarketing and customizing ad content.

• We notify users that we may share data with motorcycle-related co-marketing partners.

• We describe our use of email communications and text messaging and how to opt out and/or control these communications.

• We notify users as to their rights under the California law.

• We clarify that your information may be transferred across international borders for processing and other uses.

• We clarify how we share your information with our suppliers, third party vendors and referring Sites.

• We describe our use of Cookies and other tracking technologies. We detail how these technologies work and how we may use and share the information we collect from these technologies.

• We include information on Do Not Track signals.

• We clarify that this policy covers data that we collect in stores.

• We clarify the use of postal mail and your ability to opt out of those communications.