Since inception, RevZilla has been driven by Partner DNA that shapes our culture, communications, how the company lives and breathes, and what our future state will look like. RevZilla’s approach to spreading Partner DNA is the continuous communication of company expectations and the visible embrace of our Core Values. Forget the generic plaque on the lobby wall, our Core Values are the company’s living demonstration of diligence, consistency, and impact on every relationship we have from fellow employees, to business partners, to our customers and beyond.
Overdeliver in every situation and continually go above and beyond. Surprise your audience with excellence, always striving to raise the bar - especially when no one is looking! The smashing of the Gong acknowledges premier awesomeness, customer admiration, and our tradition of breaking records at every opportunity. GOOONNG!
There are clear reasons why RevZilla works and has worked in the past. We started with humble Founder DNA and grew organically as a team. Learn the back-story. Our destination is moto-dominance; the best product, the best support, the best secret sauce. Your questions are the tools for demystifying our current strategy and discovering the next great fuel for future growth. Use all of your tools to discover our Why and find opportunities to put it into action.
Sweat the details, do not overlook nuance or be afraid of the weeds here and there. Be a true expert in your domain. Remember, the first 90% is easy. It’s what gets everyone to the dance. Nailing that final 10%, however, is why geeks always win the dance-off.
Fabrication is for bikes, shenanigans are for undergrads and drama is for the Real Housewives. Form a direct and honest relationship with RevZilla, your fellow ‘Zillans and your customers and you will receive the same in return. Add value by learning our business, forming an opinion and being able to make a real choice or recommendation when asked. Be knowledgeable and transparent at every turn. As a company we are serious about transparency, managed expectations and being our best at every opportunity. If you are hitting the mark and really “get it”, there should simply be no room left for bullshit.
Change Change Change! The concept of ZLAvolution signifies how we adapt to the ever changing environment that surrounds us - in-house, online and in market. Embrace change and challenge the status quo! Just because something was done one way yesterday does not mean that is the best way to do it tomorrow. Pursue growth in your professional and personal life by constantly questioning and striving to improve. Always remain open to learning new things and seek new knowledge independently as well as with your fellow Zillans.
Racing for pink slips is never encouraged, but with risk comes reward. All risk should be calculated risk. Do the research, educate yourself and when it comes time to make the decision don’t be afraid to push your chips in if you think you have the winning hand. Take a risk, make a decision and trust your gut. When you come up short, learn the lesson and get back in the saddle. Don’t be afraid to fail; no one is right all the time, but you can always be well prepared.
We’re all in this together, so respect your fellow Zillans, customers and external partners. If you’re out of line, apologize. If you make a mess clean it up. Regardless of rank, status, lap-time or top-speed, always be humble, courteous, and kind.
We are a speed boat, not an aircraft carrier. Work smart, fast and get it done without handholding when you can. If something is preventing you from being productive, be resourceful and proactively figure out a solution - or at least be prepared to brief your crew chief thoroughly.
Every day, we focus on beating expectations. We believe in working hard. We hustle. We are risk takers, not followers. We question what doesn’t feel right and lead boldly by going above and beyond, even if people think we’re operating on the edge. The ride is your day to day. It’s about camaraderie and autonomy. It’s about meaningful challenges on our adventure together. Most importantly, Zillans never forget to enjoy every turn. Your work should be much more than a race to the finish line.