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Defective, and terrible customer service
I received this product very quickly when I ordered it, so it was great on Revzilla's end. Once I got the product, I installed it true and best that I could on my bike to how the manual says. After 2 days of using it, upon my arrival, I realized the bag had fallen off to the side on my exhaust; which in the end result burnt my bag and all the contents in it. I told this to their customer service and they do not care; they claim unless I have a valid and clear reason to show a defect, they will do nothing about it. Bags just don't fall off the bikes after 2 days of no problems and being installed properly. One of the worst products and customer service I've ever received.
December 1, 2014
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