RevZilla.com Frequently Asked Questions
Q) Do you ship internationally?
A) Yes, please see our International Orders page. Some brands and items are excluded from International Shipping.
Q) Do you have a physical store I can visit?
A) We currently have one retail location in Philadelphia, which also serves as our HQ and base of operations. It carries a curated selection of gear (in lots of sizes!) and accessories and we have had visitors from around the world come and visit. We are 10 minutes from the Philadelphia Airport. Note that not all products listed on the website as in stock are available in Philadelphia! For fast shipping to the west coast we also operate a fulfillment center in Las Vegas, Nevada and we also partner with some of our vendors to be able to ship same-day directly from their warehouses.
Q) When will I get my stuff?
A) Revzilla.com currently ships from warehouses in Philadelphia and Las Vegas and in some cases will ship items direct to you from a vendor. Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.
We have found one of the reasons customers have been so happy with us is that they get their stuff fast!
You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history
In some cases, one item will ship out before the rest of the order is ready to ship, or an order will be held so that the items can be consolidated into one shipment.
See our Shipping Policies for full details
Q) When will you charge my credit card?
A) When you place an order, an authorization is put on your card for the amount of your order. Your credit card is not actually charged, however, until your items actually ship and tracking information is available. There is one exception to this. For items marked as a "Pre-Order," we will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card. If this is a problem for you, but you would still like to make a Pre-Order, then contact Customer Service and an exception may be made.
Q) Is my credit card information safe if I place an order online?
A) Absolutely. We use the latest security and encryption technologies to make sure your information stays private! See our Hacker Tested and Secure page for more details
Q) I can't add items to my shopping cart, see my shopping cart or access My Account.
A) RevZilla.com requires your web browser to accept cookies and to have java script turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. Make sure you have the most up date version of your web browser, and if you continue to have problems, give us a call at 877-792-9455
Q) What does my Order Status mean?
A) Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or canceled only while their status is equal to "In Process." Once an order has been "Sent to Warehouse," it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Q) How can I tell if an item is in stock?
A) Stock and availability information will be shown once you have selected a size / color when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.
Q) How do I know what size to get?
A) Most of our brands have a size chart, size charts links are next to the size options when you are viewing a product. You can view all of our size charts here. For additional information, it may be useful to look up the product brand's web site, or better yet, ask us!
Q) What if my item doesn't fit?
A) We try to have a very lenient return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly. See our Return Policy for details
Q) What about closeouts? Can I exchange if it does not fit?
A) Yes you can! See our Return Policy for details. Closeout returns and exchanges are handled the same way as any other item.
Q) Does RevZilla.com sell Gift Certificates?
A) Online Gift Certificates are available from $25 to $500 and can be purchased here.
Q) Can I use a Gift Card (from Visa/Mastercard/AMEX/Discover) on my purchase?
A) Gift Cards of this variety do not mix well with online purchases. This is due to some weirdness with the credit card banking system and how it relates to authorizations on Gift Cards. This process is formatted differently than on standard credit/debit cards and interferes with our ability to make your transaction secure.
Q) Does RevZilla.com Price Match?
A) Yes, we price match in many cases. See our price matching policy page for details.
Q) Does RevZilla offer discount codes or coupons?
A) Occasionally, but you'll have to read more about RevZilla Discount Codes
Q) What defines a product classifed as Blem?
A) Blem items may include but are not limited to merchandise with the following classifications: open box, previously used for demo/video purposes, manufacture defects or cosmetic flaws, or incomplete (missing parts, packaging, tags or instructions). Please see specific Blem item product description for full details. All Blem items retain manufacturer warranties and qualify for our Return Policy.
Q) Do you ship to APO addresses?
A) Yes, you can use our standard checkout. Just make sure to select the appropriate APO state. APO orders will be shipped by USPS and are handled differently from our other orders (typically they will take up 1-5 business days longer to ship)
Q) How does the "No Sales Tax" work?
A) For those states in which we have a physical presence, we are required by state law to remit sales tax. Although most retailers will collect this from you and then remit to the state, we do not charge you sales tax and thus pay the sales tax for you. Currently, RevZilla pays sales tax in the states of Pennsylvania and Nevada. For those states in which we are not required to pay sales tax, the consumer may be responsible for use tax. Please check with your state and local laws in regards to use tax and how it may affect you.
Q) So why should I buy from you instead of some other retailer?
A) Let our previous customers answer this question
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