Return & Refund Policy

If your order arrives and it is not right we'll fix it, NO NONSENSE, we promise.

Doesn't fit? You can return or exchange any new, non-closeout, unused and unaltered apparel item within 30 days of receipt.  If you need longer then 30 days let us know, typically it will not be an issue as long as it is kept within reason and you notify us ahead of time.

WE NOW OFFER FREE SHIPPING ON EXCHANGES!

• We offer free initial shipping to you (details)  for any products of $39.99 or greater
• Customer is responsible for return shipping on original original order back to us for exchange
• We will cover the the shipping on the first new exchange order back to you. The first exchange is on us, subsequent exchanges of the same order will be $7.45.
• Original orders totaling under $39.99 will not recieve free exchange shipping, flat $7.45 shipping will apply.

CROSS SHIPMENTS

• If you are exchanging merchandise and would like the new items shipped out prior to us receiving the old items it is not a problem. 
• Your credit card will be authorized and charged for the cost of the new items, as well as a $7.45 cross ship charge. The new items will ship out immediately
• Once we process the items you are returning, a refund back to your credit card for those items will be made

REFUND POLICY

• If you do not want a 100% store credit refund or an exchange we can credit your order back to your card or Paypal
• In this case you will get a 90% refund to card, and 10% refund to store credit. By doing this, as long as there is something you or a friend can purchase from us at some point in the future you will not have been penalized!

CLOSEOUT PRODUCTS - All Sales are final, even for exchanges. No exceptions other than defective product / warranty issues. If you are concerned about sizing please contact us prior to ordering.

Used / Damaged / Blemished Merchandise

• Any merchandise which shows signs of use cannot be returned
• We need to be able to resell all merchandise that is returned, and for liability issues and to protect our other customers we can not resell used merchandise

Packaging / Tags

• Please make sure all original packaging, tags, etc are included and intact
• If you are missing tags, please contact us prior to return
• Apparel items must be packed in their original garment bag (or equivalent plastic bag protection, in the worst case something as simple as a garbage bag would work).  The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
• Items that are returned with missing or damaged packaging, tags, or components, or hangers may be returned to the customer or subject to an additional processing fee at RevZilla's discretion, based on the availability of those missing or damaged components

Hard Parts, Tools, Tires

• Any part which has been installed or shows signs of attemping to be installed on a vehicle is non returnable
• Tools which have been removed from their packaging are not returnable

No returns or exchanges on:

• Electrical parts (if an item is DOA let us know and it will typically be handled under warranty)
• Oil, paint, and other hazardous materials
• Fiberglass parts, including bodywork, undertails, and huggers
• Closeout Items (will be clearly noted as such)

Defects

• Each manufacturer has their own warranty policy.  RevZilla will assist customers in their warranty returns, however RevZilla does not provide any direct warranty on any item sold.   

Process:

Step 1: Request a return authorization number (RA#) online at www.revzilla.com by clicking Track An Order at the top of the web page.  Log in and find your order within your order history.  Click on View. Next to the item you wish to return, click Return This Item and follow the instructions given. You may also initiate a return by calling our Customer Service department toll free at 877-792-9455

Step 2: Click 'return this item' for the item you would like to return.

Step 3: Select the reason for returning the merchandise and let us know if you would prefer a refund or an exchange for another item.

Refunds will be issued to the payment method used at time of order and do not include costs associated with original or return shipping and handling.

Exchanges can be made for any current item offered on our website. RevZilla will refund the original cost of the returned item and the exchange will be processed as a new order. Exchange orders will be assessed any applicable shipping fees. Once the exchange has been entered a Customer Service will contact you to confirm the order and adjust any applicable costs over the exchange amount.

Step 4: A customer service representative will authorize the return, and an email will be sent with a RA#. Please print this email and include it in the shipping box along with all product tags and packaging. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged.

Returns should be sent pre-paid by the carrier of your choice (although we recommend UPS or FedEx) to:

RevZilla Motorsports, LLC
Attn: Returns (RA# XXXX)
38 Jackson St.
Suite 100
Philadelphia, PA 19148

Please retain your return tracking information. RevZilla.com is not responsible for packages lost during return shipment.

Warranty Returns:

Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine if a warranty is available for a specific contact us via email or call us toll free at 877-792-9455.

Please note warranty processing may take up to 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Goods:

Please let us know ASAP if any goods arrive damaged.  Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS).  We will assist our customers in these claims. We only ask that customers be patience as sometimes this process can take longer then any of us would like!

* Certain items may not qualify for an exchange or to have their restocking fees waived.  Read this page in full for the exclusions, other items not detailed as being excluded on this page which are excluded will be clearly marked on the product page as well as on the "View Shopping Cart" page.