Gerbing Warranty Info
30-day Return Policy for Sales Direct from RevZilla
Concerned about fitment? All unused Gerbing products qualify for RevZilla's 30 day no hassle return policy - http://www.revzilla.com/returns
General One-Year Warranty
When you purchase a Gerbing product within the United States, the heating elements (Microwire) are warrantied for life. Electrical plugs, connectors, and any solder joints, as well as all materials and craftsmanship are warranted to be free from factory defects in materials and workmanship for a period of one (1) year from the date of the initial purchase. If you find anything wrong with the electrical components, sewing, or materials of any clothing within the first year that was due to Gerbing's negligence or mistake, or if any problem develops during the first year due to Gerbing's negligence or mistake, Gerbing will fix it for free. All you do is pay for the shipping and handling. All warranties are non-transferable and apply solely to the original purchaser. Gerbing products are designed to be powered and controlled by using only Gerbing accessories and controllers. Using other manufacturers’ accessories and controllers with your Gerbing product will void the warranty.
Microwire Lifetime Warranty
Gerbing LLC will also extend the same lifetime warranty to the heating elements in Gerbing Heated Clothing Inc (GHCI) products, even though they are entirely different companies. GHCI ceased to exist in 2012. Gerbing LLC will also continue to repair any of their products or GHCI products that are out of warranty for a fee. Gerbing does not charge any premium to their customers for the repair of their garment; your cost is simply their cost. No mark up. No profit.
Apart from the lifetime Microwire warranty, Gerbing LLC no longer honors any warranty on Gerbing’s Heated Clothing Incorporated products. Gerbing will continue to repair those items at the customer's cost, plus shipping and handling, paid by the consumer.
Battery and Charger Warranty
All rechargeable Lithium/NIMH battery packs and chargers have a 90 day warranty. Gerbing will repair or replace any battery or charger found under normal use to be defective during the warranty period. The warranty does not cover damage caused by misuse, accident, abuse or improper care.
Gerbing General Repair Policy
Gerbing products are engineered to withstand the temperature of speed, however, sometimes the garments you own and love may need a little TLC. Gerbing has developed a simple and affordable repair process. Their industry leading repair team will have your garments heating up and back outside in no time at all! Most repair issues can be fixed for a low fee within a couple business days. Exact price will vary depending on the nature of the repair, so once they have received your garment in house one of Gerbing's Repairs Specialists will call with an exact quote before they begin the repair process.
To send your item in for repair, please follow the below steps:
- Contact Gerbing Customer Service using their toll free number 800-646-5916 or email them at email@example.com
- Please have a brief description of repair issue needed along with First and Last Name, Mailing Address, Contact Information, and Credit Card number
- Acquire a Repair Quote Number (RQ#). All Repairs must be pre-authorized by Gerbing
- Write RQ# on the Return Mailing Address line of Package
Ship package to:
- Gerbing LLC
- ATTN: Repairs Department
- 200 South Henry Street
- Stoneville NC 27048
Gerbing processes most repairs within 7 business days of receipt of products.
Hey, if you have any other questions or concerns give us a call at 877-792-9455!