Sena SMH5-FM Bluetooth Headset - Boom Mic
Worthless warranty, ok customer service.
Bought a set of these at a discount retailer and one of the units had a broken USB port. Contacted the company and I was told that because I had bought the set through a discounter and not an "authorized retailer" that my warranty was not valid. No where in their warranty that is included with the product does it state that the warranty is null and void for purchasing through a non "authorized dealer". You have to read their website to find the info but no one will tell you that until after you have a problem. No one should have to go to multiple places to find out the conditions of a warranty. If a company really believes in their products, you would think they would stand behind their products. It would be different if I had been given them after years of use or bought them secondhand but I was the original purchaser just like their warranty stated. I am returning the set and will never own another product from them again. BUYER BEWARE!!!!!!
December 3, 2014
feels like you live in the future!
I've never had a helmet intercom before and its kind of awesome!
The FM tuner is a very nice upgrade, moving through presets is a little clunky and trying to change to a station that is not set as a preset is a mess. But for the 5 stations (you can program more) i listen too the system works well once you get used the controls. Reception is not quite as good as a car stereo but that makes sense since its a much smaller antenna.
Bluetooth also works well and being able to answer a call by saying "hello" when it its ringing feels very futuristic. People on the other end claim that they cant tell its an intercom, so very good sound quality and noise reduction on the mic. you can also use voice commands to call out, though this work much better with an iphone (you get full access to Siri) then with android (you can only makes calls and only from your contact list).
I have not used the intercom feature.
sound quality is not great on the highway for me in a shark Raw helmet, but im sure its better in a true full face helmet. the Raw is a just a loud helmet at speed because of the unique face mask
Overall this has been perfect for me to use on the days when I commute on a bike.
November 3, 2014
Overall is a great product,still having difficulty when trying to power on!!!...it works but is frustrating pushing both buttons up and down and left and right until the unit powers on. I read other reviews concerning this same problem !!!
September 22, 2014
Great bang for the buck
I considered some of the higher level Sena sets but for the money you can't beat the 5. I use it mostly for bluetooth music and phone calls and it works great for both. I have one buddy that also has the 5 and we have done the voice comm a few times and it also works great. Being able to listen to each others music is an awesome feature. Battery lasts plenty long enough and the only reason I couldn't give it top marks for durability is I haven't had it out in a good rain yet. The FM version comes with the upgraded speakers which are worth the money and having the FM is a nice feature.
September 15, 2014
I love this headset. I always missed being able to listen to the radio. But not anymore. Reception isn't always the greatest if you live in the boonies like me, but it's pretty good. Sound quality isn't great as the speakers are small. But overall I love it. I can talk on the phone, have my gps connected, and still listen to the radio. Battery life is really good, I go the full week of my daily commute without a charge. It's also one of the most affordable out there.
August 18, 2014
Great first time set
This is my first bluetooth headset and I am glad I bought it. It was pretty easy to install and use with gloves on. I use it to stream audio from my iPhone and iPod and the audio sound is excellent. I do use the FM receiver once and a while and I would say it is fair. The reception is spotty depending on weather and the sound is about half the quality of my iPod. On my ride to work the FM sometimes cuts out and then on the ride home it works perfectly. You can also use it to stream the audio from the map on my iPhone.
All and all it is a great deal and I should have bought one sooner!
August 6, 2014
So far I love it!
I have only used the smh5-fm a few times. The build quality is impressive, materials and design are solid. It takes a while to learn how to use all the functions with only two buttons but it's getting easier. Call quality is awesome. My boss and wife didn't believe I was going down the road at 45-50 when they called. The fm tuner is stronger than most small radios. I almost received a out of state station that my car radio also struggles with, local stations no problem. The bluetooth connection is great with no more earbuds falling out and wires getting caught. The Sena website is easy to use to set up the device. (One note you cannot save the radio presets until all 10 are filled in.) As far as the sound quality goes I feel it is acceptable coming from speakers the size of 3 stacked quarters. Yes the bass is low but it's fine. Lastly Revzilla was great. The item showed up fast, packaged like it was going to be dropped out of a plane and the price was the least expensive I found. If your thinking about it do it the ability to make and receive calls and hear your gps is very convenient during your commute or on a trip to a new place.
July 28, 2014
Works very well for a good price
I had shopped around and considered all the options before settling on the Sena SMH5-FM. My main use is for music while riding and ability to hear the voice guided direction from my iPhone GPS app plus the occasional rider to rider intercom. Music clarity is acceptable but not great because of lack of bass response. I have no trouble hearing music, talk radio/sports, phone calls, or voice guided directions at highway speeds using an open face helmet without face shield. One feature that sold me on this device was the cross brand compatibility with other BT intercom devices. The only minor negatives I have for this device is the thin sounding speakers and low signal sensitivity from the FM radio meaning device has trouble picking up weak radio transmissions. great product for its price point!
June 22, 2014