FAQ
RevZilla.com Frequently Asked Questions
Q) Do you ship internationally?
A) Please see our International Orders page
Q) When will I get my stuff?
A) Revzilla.com currently ships from over 16 different distribution centers across the country as well as our Philadelphia store location. Orders are typically processed same day, and if you get your order in before 3:00 usually it will ship out the same day as well. Naturally, there will be some cases where an order may take longer to process. Item may also be notated differently if they will take longer to process
You will receive a shipping notification email the morning after your order ships (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history
Q) When will you charge my credit card?
A) When you place an order, an authorization is put on your card for the amount of your order. Your credit card is not actually charged however until your items actually ship.
Q) Is my credit card information safe if I place an order online?
A) Absolutely. We use the latest security and encryption technologies to make sure your information stays private! See our Hacker Tested and Secure page for more details
Q) I can't add items to my shopping cart, see my shopping cart or access My Account.
A) RevZilla.com requires your web browser to accept cookies in order to certain areas and functions of our website such as the shopping cart and my account sections. Make sure you have the most up date version of your web browser, and if you continue to have problems give us a call at 877-792-9455
Q) What does my Order Status mean?
A) Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or cancelled only while their status is equal to "In Process". Once an order has been "Sent to Warehouse" it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Q) How can I tell if an item is in stock?
A) RevZilla.com does not take back orders except in very special circumstances. If a product is able to be added to your cart, it is available for purchase. Size/Color combinations which are highlighted in red are out of stock and will not be able to be added to your shopping cart.
Q) How do I know what size to get?
A) Most of our brands have a size chart, size charts are linked to next to the size options when you are viewing a product. You can view all of our size charts here. For additional information, it may be useful to look up the product brand's web site.
Q) What if my item doesn't fit?
A) We have a very lenient return policy. We understand that every jacket, helmet, etc may fit a bit differently and it can be difficult to buy that item on the internet and be sure it fits correctly. See our Return Policy for details
Q) Does RevZilla.com sell Gift Certificates?
A) Online Gift Certificates are available from $25 to $500 and can be purchased here.
Q) Does RevZiilla.com Price Match?
A) Yes we guarantee we can get you the lowest price. See our price matching policy page for details.
Q) Do you ship to APO addresses?
A) Yes, please use our International Order form. APO orders must be shipped by USPS and are handled differently from our other orders.
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