Xena XX-14 Disc Lock with Alarm
Constant false alarms & terrible after sales support
I bought one of these three years ago. Within a few months there were so many false alarms I had to take it back and exchange it, despite trying the suggested fixes on the Xena website. The second one lasted till just out of warranty and the same issues started. Many emails were sent to Xena through their support contacts, almost of these never got a reply. Eventually a reply from their marketing manager who promised to send out new parts which never arrived, and he has ignored three emails since then. False alarms are reported by many on the motorbike forums so I am just one of many. I am suprised that Xena does not respond to emails asking for help!
August 14, 2014
Good lock. Poor alarm.
When I first received my lock in the mail I was initially impressed with its weight and apparent durability. The product installed easily and it was simple to engage the alarm function. However, after the first month of use the alarm mechanism has already broken. The alarm portion of this product is a plastic device which clips into the durable metal housing. The plastic clip which holds the alarm into the metal housing has already broken and it does not sit in place and causes false alarms. Now I can only use this product as a regular disc-lock sans the alarm function for which I originally purchased it for.
July 28, 2014
Alarm module very loose.
The lock looks great, and will probably be a good theft deterrent, but the alarm module was so loose that it would constantly activate when off the bike (sensor would come out of alignment with the mirror, thereby setting it off). Ended up removing it and using just the lock. Too bad; seemed like a good idea. I really hate futzing with returning things with the chance that the new one will be just as bad. A little miffed...
July 21, 2014
Overall good item
Overall the lock is good (certainly better than nothing) for security. It does, however, have its flaws. I've replaced the alarm module twice already due to failure (if you contact Xena they will send you a free replacement). If it fails again I might remove it permanently. Also, by fail I mean the alarm goes off on its own, for no reason and at random times.
Other than the alarm, the rest of the unit is quality. Sometimes opening/closing the lock can be tedious, which I believe is due to the double locking mechanism. Also, as others have mentioned the lock does not fit on the rear disc. Removing the front wheel is much easier than the rear; if the option was available you would want to place the lock on the rear disc.
Again, overall this is a good enough cheap alternative to a full security system.
July 20, 2014
Great lock and customer service!
When I originally received this lock, the alarm didn't work. So i returned it for an exchange. Everything went well. The staff were very helpful and I received my new lock within days. The lock does everything as advertised. Nice and loud when tampered with. I work a lot of OT and had a my helmet stolen when my bike was parked in a parking garage for a long period of time. Now, I'm at ease knowing that I have a great disk lock on my new 2014 Victory. Thank you!
....and I also purshased a helmet lock after that incident.
June 24, 2014
Peace of mind
I have bought the XX-10,XX-14 and XX-6.The XX-6 is perfect for locking to the rear disc brake,although it seems to be more sensitive to activating than the other sizes.The XX-10 I'd say is a perfect size for front discs if you're on any of the Big 4 sportbikes.It'll lock into the space past the vent holes and will seem to fit best.the XX-14 is just about the same as the 10,just that the locking pin is much thicker,but you may find that it may seem a bit loose so there will be some adjusting in placement.Still great products nonetheless,I recommend people rig your bikes with a combo of locks.I myself use all 3 disc lock alarms + an Abus Granit Extreme chain lock.No one will try to pick or cut a smoothed disc lock with three 120 decibel alarms blaring at them,at least 1 directly in their face, and the whole neighborhood hearing such an annoying sound.
July 25, 2014
Won't go through a rear rotor; alarm balky
It's too big to go through the vent holes of the rear rotor on a sportbike, so I ended up using it on the front disc and using an X-1 for the rear. The alarm that comes with it never worked properly. Was constantly arming itself and going off for no reason, so I removed it from the lock.
May 19, 2014
It works great .... little to great sometimes. I use it at school, mostly it puts my mind at easy. It is surprisingly sensitive which is nice when my last step is putting it on before I leave my bike. Wasn't to thrilled about the price but it was worth it because their is not a huge market for alarm disclocks. Overall would buy again if something happen to my current Xena.
May 9, 2014