Sena SMH10R Bluetooth Headset - Dual Pack
Awesome gear, good price, good sound
Picked the set of 2 up for a recent trip with the lady. Super easy to get installed into a full-face and 3/4 helmet. Bluetooth pairing is great and sound is better than I expected, even going 70 mph down the interstate. The audio quality for the mic on phone calls and over intercom is really good overall. The voice-activated phone answering works reliably, and was a good design choice. The speed-dial feature is not very reliable/intuitive, but it's possible that it's just user error. Otherwise, a great option for a couple not wanting to spend a boatload when riding 2up.
July 17, 2016
So far so good
My husband and I just installed these a little under a week ago and it has greatly improved our riding experience! I'm still learning to ride and up until now I was getting frustrated about not being able to communicate things like, "I'm ok", "slow down", "speed up", etc. Communication in a marriage is hard enough... ;) so I'm thankful to have these now and he can worry less, too.
He said that the install wasn't too hard, ease of use isn't bad but sound quality could probably be better but this could also have to do with the amount of wind-noise I get with my helmet. The profile of these seemed a lot smaller than some of the other options on the market which was a big selling factor for us.
July 5, 2016
Didn't last long
I purchased the dual pack from Revzilla back in December. Used the set for a few months without any problems. Somewhere around April, one of the headsets stopped working. I did the "soft reset," the "factory reset," and eventually called SENA customer service. They walked me through some resets to no avail. I then had to ship one of the units (at my expense) back to SENA. They shipped me a "new" unit that was in a dirty box that had a pair of buzzing busted speakers. I tried several times to get the "new" unit to pair with my other one. No luck. SENA told me to send the unit back that wasn't working. I told them I didn't know which wasn't working since neither would pair. They suggested to send both units back (at my expense) and they would try to fix them. I had a Father's Day bike trip planned and paid for and wanted to use the units. SENA told me that the SMH10R units were all backordered and had no idea when they would have new units in to replace mine. They offered no solution on how to get the problem solved, including replacing with a comparable model. They only said "we're not sure, you can keep calling in to see if they are available." They did tell me they had new ones for sale, but couldn't replace mine with one of those. Terrible customer service from SENA.
With a few days before the trip I frantically called Revzilla and asked them if they had any solutions. Rania M. from customer service happily answered my call. Revzilla not only overnighted a new dual pack, they also sent me a shipping label to return the defective one back (at their expense). The team sent my replacements in time for me to check them, and were even prepared to overnight another unit if the first one didn't work! My dad and I had a great trip riding along the Outer Banks of NC, and our SMH10R units worked well. I can't express how thankful I am to Revzilla and the team for making the trip a huge success! (Hopefully the new set will last a while!)
July 2, 2016
Communications with Passenger
It was easy to install on both helmets. Operation takes a little bit to get use to...tap, tap..tap...etc. I had some serious feedback and it hurt my ears...the wife never had this in her helmet. I changed settings, did an update for both, it got better...but ever once in awhile I would get horrible feed back through my helmet speakers. I would get noise (wind) through my speakers when I was talking to my wife. We figured out it was the wind coming up under her chin...but one would of thought with the wind sock on the boom mike this would not happen. We are still playing with the system, we will found out more when we go to Colorado for eight days to really test these out.
June 24, 2016
sound quality was my biggest dislike.
The sound quality was my biggest problem, maybe it's because I ride an HD and have loud pipes. I have a Bell full face helmet and have had other comm devices and the wife and I could hear each other just fine. Even at max DB on this device it was difficult to hear my music from my iphone, so I didn't play it or bother answering my calls while riding because I couldn't hear the other person clearly.
June 21, 2016
I love it.
This is a great Bluetooth headset for my modular helmet. It was very easy to install. I was new to Bluetooth and it was very easy to get matched to my phone. It is easy to adjust and use while riding.
June 21, 2016
Streamlined, low profile and adaptable mounting options. Fit OK into an HJC modular helmet, the cables are thin so need the be careful with routing... The battery cable is suspect, so ensure to use the retainer provided. Earpiece pads are provided... Ended up not using as they put tootmuch pressure on the ears. Sound quality is just OK ...don't expect low end / base. Setup went OK...paired with phone right away, and Bluetooth intercom worked after figuring out the setup sequence. There are alot of options/features in this unit, somewhat intuitive to use ... But a little difficult to access controls with a gloved hand, and have yet to figure out the VOX controls. Looks like I'll need to keep on tinkering.
June 8, 2016
Microphone broke 1st day of usage on a 11 day trip
I bought the pair so that my passenger and I could communicate during our 11 day trip. As soon as we hit the road we could not hear each other at riding speed. So I tried to reposition the boomless mic. In the process the velcro ripped off because it's cheaply made. The mic now dangled and then broke. Day one of 11 and we're back to shouting at each other through the full face helmets.
I called Sena to see if they could help... the customer service rep not only was clueless, but asked for all this information I did not have on the road. Sena said they cannot express ship and it would take 2 weeks for a replacement. I called several motorcycle shops along the road and none carried Sena gear. I was extremely disappointed in this purchase as it was unable to perform its most basic function: intercom.
May 31, 2016