Sena 20S Bluetooth Headset - Dual Pack
We never had Comms before, and this the very first set we owned, after looking at at bunch of others. The sound is really good between riders. We have a Harley with the loud pipes, and can still hear each other, and other riders. The only thing that we would even complain about is the radio reception. The radio reception goes in and out quite a bit. We found it easy to install, and to use it, but you will definitely have to read the manual, and commit to memory all the commands or prompts. Overall we are very happy with this purchase, and will never be without comms again.
July 28, 2014
Mixed bag so far...
I haven't had a headset solution for a long time, so I was really looking forward to the 20S since it has all the latest whiz bang technologies...
Well, so far - it's been a mixed bag. The quality of the intercom from bike to bike is amazing, and the range is impressive. However, there's still a lot of work to be done by Sena on these units.
A few issues: Lots of people (including me) are having issues with the noise when using earphones instead of the included headset. The sound muxing needs work. Sena beeps and alerts are SO loud, and it's unclear how to change the volume for that. Pairing was a challenge with the documented method, and couldn't be done properly until I watched a YouTube video that gave an alternate method.
I expect that Sena will be released many firmware releases over time which will greatly improve all these things and more...
July 28, 2014
High quality, easy install, clear sound
I replaced my S10 with the 20S because of wind noise from the passenger mic. No wind noise with the 20S, just good clear communications with my passenger.
Works very good with my phone, both with calls and music played from the devise.
It's nice Sena included both types of mics with the unit.
Also nice, included are two different thickness speaker pads to better fit different helmets.
I had both helmets set up and working in 30 minutes.
Build quality is very good.
Very easy to set up and use.
USB charger cable is good, can now charge with my phone charger.
Not sure about the distance range, I could only get 250 ft! But I hear it comes set on HD which greatly limits the distance. I have not had time to figure out how to turn off HD or try the units at a longer range. Waiting for someone to report on this.
The phone App is awesome! Very nice to change settings, hook up with other units, ect ect.
Only nit-picks I might have:
1. The wires from the unit to the helmet speakers are a bit long, making one find a way to stuff the extra wire in the helmet somewhere. But that is a very minor deal.
2. Need better instructions on how to turn HD on/off and notice of how HD greatly reduces range.
July 28, 2014
You Get Out What You Put In
The product worked easily and quickly out of the box. I successfully mounted on both full face, and half helmets. Pairing was easy and rock solid. On initial testing, when intentionally breaking the pairing by riding out of range or turning one unit off; the units reacquired each other and their GPS and phones every time. Sound is excellent, if you take the time to align the speakers with your ears. ( The placement of speaker pockets in helmet padding don't always line up well with ones ears) There is an assortment of "shims" to achieve proper alignment included in the kit. You will not get better sound short of a high end pair of ear buds. Radio station presets were best adjusted through the free phone app.
I gave it a 4 out of 5 on bang for the buck simply because it is the priciest unit on the market not because of its performance.
I gave it a 4 out of 5 on ease of use not because it is difficult to use, but because it does so much. There is a great deal to learn.
Over all a tremendous product.
July 27, 2014
Lives up to my expectations in a Sena product.
The settings on the 20s are very important. If it's not set up correctly, the volume will seem low when listening to music with the intercom engaged. Getting the settings correct will take care of that issue. I love the voice commands, low profile and ease of use. Highly recommend it.
July 22, 2014
Sena 20's dual
So far so good. I've used it for commute. Music sounds nice. Ease to install,and download was fast. I like it so far. Haven't used the intercom yet. Going to the BMW rally this weekend. Will try it then. A bit pricy thought.
July 21, 2014
We were both pleasantly surprised by its clarity and ease of use. My husband is a tech savvy and loves all the features. Being able to update via USB is especially nice. I'm still learning everything. Distance between the two is incredible! It works well with his Garmin and our iphones. We've had it a couple of weeks and have ridden over 500 miles using them. No disappointments here. They are great devices. Great for two.
July 14, 2014
OK but definitely not a home run
Well, after waiting for months for the latest and greatest from Sena, the 20S dual pack I had ordered finally arrived. Having bought the Sena 20S based on the raving reviews of the 10 from some of my riding buddies, I expected this model to be even better. If it is, then I need to educate my buds on their ratings of the older model.
First, the good news: I have used another bluetooth headset brand for years and found it just a bit awkward to operate with gloves on, erratic in how it pairs, etc. Hands down, the Sena 20S is much simpler in that regard. Plus, Sena seems to have its act together in how the 20S integrates with its own app and website updates. Good marks there.
Installation was a snap as well, though my experience is that most headsets now are relatively simple to install. However, the inclusion of various alternative microphones, cables for hardwiring your MP3 player if you want, cig lighter USB chargers, etc. was pretty impressive.
The manual is pretty good and the operation is fairly simple for basic things. It's just a matter of remembering what to push and turn and when (but see below). However, when you start to go beyond just connecting to your phone/MP3 player and get into multiple devices/communicators and wanting to switch between them or adjust volume, select FM station, change tracks on your MP3 player, etc., things get a little less stellar.
My major complaints are with (a) sound clarity, and (b) the operation of the jog dial. As to sound clarity, I really expected better quality and volume based on the marketing/sales materials. I found both severely lacking. Hopefully I will be able to find a compromise between helmets, ear plugs, speaker locations, and devices that will work better than what I have experienced so far. However, I currently have the 20S mounted in my quietest Shoei and have found both volume and clarity to be marginal. My other headset was much better in these areas.
As to the jog dial, you need to know that there are a number of combinations you will have to commit to memory in order to switch tasks, etc. Push, turn, push and turn, push for 2 seconds, push for 3 seconds, push for x seconds then turn, and other combinations will get you different devices, battery state, answer the phone, advance to the next tune, change to FM, etc. That is all OK - it may just take a while to remember all that. Don't screw up the combination or you may find yourself in never never land and have to restart the headset just to get back to ground zero so you can start over. Also, besides needing to know the right combination to use from a variety of combinations available, I found the jog dial very sensitive on some of these matters and knowing when to release and when to keep pressing is a bit confusing if not downright frustrating.
I haven't given up on it yet - I still have a week to decide whether to keep it or not - but for almost $500 for the pair I am not convinced yet.
July 14, 2014