Sena 20S Bluetooth Headset
For your sake, do NOT buy!
They are NOT water-resistent, they disconnect at random, SENA support is inexistent (you can see for yourself by going to their support website and looking at how long it takes them to respond - if they do at all), they are not robust: antenna that begs to be broken off, some units have come with cracks in the housing, moderate rain with get them misfiring and glitching, without allowing shut-off, they get into 'group comm' mode and will continuously tell you that it can't connect, the battery will charge and then go through another charge cycle within an hour or two of being 'fully charged', etc, etc.
Everything I've mentioned has happened to me, and to others. If you take a few minutes and search a few different sites, you'll see that all the above statements are supported by others' experience also.
August 26, 2014
The claims by Sena sound great!
Does not pair with any communicators? Just went on a great 2500 mile trip and was only able to listen to music!! Now that it has been installed, I am stuck with a high dollar FM radio and MP3 player. Sena needs to get this worked out and update the 20s to do what they claimed it will do!!
August 25, 2014
Great potential but has a few glitches
Installation took me a while, my helmet (2013 Arai Signet-Q) doesn't have a dents in its cheek pads for the speakers, so I install them by removing cheek pads covers and modifying a foam. 2014 Arai Signet-Q comes with redesigned cheek pads with a room for Bluetooth speakers.
Initial pairing with Galaxy S5 was easy especially with Sena Android App.
After a month of having it my unit start falling apart. The front cover separated from the main body. There are couple Torx screws that hold the front cover and one of the plastic threaded sleeves cracked in half. I called Revzilla CS and Sena as well.
Looks like Sena is aware of over tighten torx screws, at least they admit its not a first case.
Another issue which might be associated with is the locking mechanism that requires certain amount of pressure you need to apply evenly across in order to lock 20S to its base. Basically after you slide the unit onto base rails you have to force it (literally) further till you hear "click". To much force and one of the threaded plastic sleeves from the cover that is attach to main body of 20S with a torx screws snaps in half . I'm guessing this happened to me, cause I didn't hit anything. No, I'm not Hulk and I'm careful with my $600+ Brain-catcher and $250 Bluetooth piece. Either the plastic material used to make a front cover that holds the Torx screws is brittle/weak or the base locking mechanism spring is to strong.
Besides that, weak FM reception (I heard that people had better results by running the right speaker wire within a liner on top instead of back of the helmet. Yes, speaker wire acts as FM antenna. Personally can't confirm on this, didn't have a chance to try it) there is a motion sensor that not always sense my tapping. At least its inconsistent. Sometimes you can activate Sena by simple double tap, where in other times I had to bang twice which looks stupid if you ride the motorcycle and you start banging yourself in a helmet, lol.
Other then that I like it, it's fairly loud even with cheap foam ear plugs, the sound is clear but there is a lack of bass in higher volume the sound is sort of washed out (note to those who complained about the sound level: make sure to adjust the Bluetooth volume in your phone or other device to maximum otherwise your music will be quiet and the Sena voice will make your ears bleed if riding w/o plugs).
I'm replacing faulty unit with Revzilla Guys, which I bought it from and which made a whole process a breeze.
I want to give Sena another chance cause it's new design, new product and everything that's new has a glitches. Besides that I really like all the features Sena 20S has.
August 25, 2014
Will be a great addition to a group trip in Italy.
August 25, 2014
Better then my last Bluetooth!
Believe it or not the sound is not bad. I can still hear the music at 70 with ear plugs. I have a Shoei but I use cheap ear foam as well. Voice command is not that responsive when I say music. After yelling 4 times it will play. The double tap on the unit to pull up commands suck. It is not quick to respond. I tap almost bang on it and it will respond sometimes. But If use Siri, you can access anything on your phone. just push the button on the back and speak into the mic She have no problem hearing you...That's awesome!!!!
August 23, 2014
Sena 20S, Are You Kidding Me?
Piece of Junk. Let me start by stating, I have been riding motorcycles for just over 50 years and have had a lot of gear, bikes etc.. To start off on some of the problems, the latch mechanism that holds the main unit to the bracket failed after 3 releases. It will no longer engage and lock into place. The latch is very flimsy and made of plastic. I had been testing the unit since I purchased it in the end of July before I go off on a trip shortly. I also have the Bluetooth Sena GoPro backpack and that does not function with the 20S. What did work was the FM radio. Reception is non-existent and very spotty however, and I live in a major city. The voice prompt after, you state "Hello Sena" is extremely low volume. You can't hear it while riding at all. You need to be in a quiet room. If you crank the volume all the way to hear the prompt and state one of the voice functions, for example; say, "FM Radio". The radio comes on and blows your ear drums out. I go on a 2 week trip in 7 days and obviously I will not be able to get the unit replaced or repaired in time. I'm stuck with a Sena Bluetooth Backpack and a Sena 20S that does not function and will not be ready for my trip. I can't recommend this unit. Stay away.
August 22, 2014
Don't ride in the rain with it
I ride year round, rain or shine and expect my gear to survive the ride. I got rained on today and the 20S failed within 10 minutes. It started beeping randomly and is stuck in group intercom mode. It decided to enter group intercom mode all by itself, no interaction from me. The media player remains interrupted to allow intercom discussion unless I am stopped and there is no surrounding noise. It cannot be turned off unless it is removed from the helmet mount/contacts. My GPS still visually notifies me of incoming calls but the S20 is no longer able to switch to the call even though it is still paired and connected.
I won't provide a review on anything other aspect of the S20 until I have a replacement and am able to verify it is able to withstand a little rain. I do expect a replacement even if it dries out and starts working properly again, since it is reasonable to expect it to fail again the next time it gets wet, and it will.
August 20, 2014
Major improvement over SMH10 but could use some work
I used an SMH 10 last year and have been waiting for the 20S to be released. I finally ordered mine last week and received it in a day. Thanks as always, Revzilla! I tested it over the weekend by riding to VA and back on Saturday and upstate NY on Sunday for a total of 800 miles and 16 hours in the saddle.
The helmet i use is the new Scorpion EXO-R2000.
1. The quality of the 20S is much higher than the SMH10. Everything feels more solid and the plastic is of better quality. Also, I always had problems with the ear bud clamp on my smh10. I had to reinforce the audio port. With the 20S, the audio port is now built in. My one gripe is the new way the device fits into the clamp. The 20S slides down on a rail into the clamp. Therefore, I either have to space out the clamp away from my helmet due to a ridge, or unscrew the clamp every time I want to remove the device. There is a ridge on the side of my helmet that does not allow the 20S to slide up or the antenna to deploy. The old SMH10 clamp wins in this area.
2. The 20S speaker quality is hands down a major improvement over the SMH10. There is adequate bass and decent clarity. However, that is in a static test with no ear plugs in and sitting still in a quiet room. The 20S speakers cannot get loud enough especially on the highway with earplugs. I'm not sure if this is a hardware limitation but maybe it's not and can be improved in a later firmware update. The great thing is, I have the option to disconnect the speakers from the clamp unlike the smh10 which required different clamps for speakers vs ear buds. However, I have opted to leave the speakers in because the 20S will shut off the speakers if ear buds are plugged into the audio port. This is a win for the 20S
3. The voice command setup for the 20S did not exist in the SMH10 and works very well. The 20S had no problem understanding my mumbling even at highway speeds. It also has made manipulating the device much simpler.
4. FM radio was a great addition but could use some improvement. I really liked the seek, preset, & temporary preset functions. However, reception is weak. Living near NYC, I do not have many problems receiving major stations. However, as I rode further away the signals got weaker much earlier than if I were driving in a car. I believe the 20S could use an antenna upgrade or perhaps integrate it into the retractable intercom antenna.
5.Bluetooth connectivity. Pairing my phone, GPS, & Gopro Audio pack were a breeze. I have not had any issues with dropping connection or clarity. My SMH10 would freeze occasionally but I have not yet had an issue with the 20S. Time will tell.
6. Call quality. It's hard to differentiate the two. Even with the SMH10, callers never realized I was on a motorcycle. The full face helmet may have helped, but I believe Sena has always excelled in their noise cancelling technology.
7. Android app. This is an excellent addition. This gives you the option to check bluetooth connection to devices, set radio presets, set up speed dials, and adjust settings you would find in the Sena device update program for your PC. There is also a quick user guide in the app which is great because who wants to carry around an instruction manual.
8. My one major gripe about the 20S is the clamping system. The clamping system does not conform as well to helmets as the SMH 10. Therefore, on my Scorpion EXO-R2000 helmet there is a gap between the clamp and the helmet just below the clamp's rubber pad. This causes excessive wind noise to be transmitted to the shell of the helmet. My Scorpion EXO-R2000 helmet is normally very quiet with nothing attached. The SMH10 increases wind noise slightly but was much quieter than the 20S. The rounded profile and the clamping system that contoured to the helmet better may have helped. I will be experimenting with the position of the 20S on my helmet. Others may have differing experiences as this may be the result of the helmet, bike, & windshield combination causing the wind to hit my helmet and the 20S in a certain spot.
In conclusion, I found the 20S to be well worth cost over the SMH10. The 20S is still very new, so I'm sure Sena will release firmware updates for various improvements. I am happy with my purchase and am glad I did not wait any longer.
August 20, 2014