Sena 20S Bluetooth Headset
Bought dual pack. Have been through 6 head units and 5 helmet clamps.
I bought the 20S dual pack in July off the counter at the local shop. Installed and went for a ride and immediately noticed that most of the features didn't work. No worries, waiting for firmware update.
In the meantime, no answer from SENA on the forums.
Then came firmware update 1.1.1 and it didn't help.
In short, I have been through 6 head units and 5 clamps.
First to go was the screws holding together the first headunit. The plastic just broke and the front cover of the headunit was loose. Headunit replaced at the shop. Then broke the clamp. Replaced at the shop - because I am an extremely loyal customer - since SENA didn't respond to any tickets whatsoever.
Then came firmware 1.2 and still most of the features didn't work for me or my girlfriend. Then a headunit front cover broke again due to the plastic and the screws. Don't know what they did at the factory, but they sure weren't built to last. Very poor production quality and quality control in general.
Then SENA started responding with the usual suggesting factory reset. This did not work.
Then I got an RMA. But the process was so poorly managed that it has taken over a month. There was over a week where SENA was completely unresponsive and they even tried sending my replacement dual pack twice to the wrong zip code even though I both times wrote them about the issue before the package shipped... Jesus...
Then finally my RMA box arrived with factory pre-tested units. And one headunit was broken out of the box. The large multifunctional button - you know - the one really essential to the product. It didn't "unpress". Whenever pressed, I had to pull it back out. Made a video and wrote SENA. New headunit in the mail.
So now I just received yet another headunit in the mail and it is October 23rd and I bought this product in early July... I am in northern Europe and guess I won't have many people to ride with now. I should have waited to 2015 with buying something like this. Just a waste of time and money.
Worst gear purchase and worst customer service response time and execution of my life. I recommend anyone considering this product to check out the SENA support forums where tons of people are having issues. Additionally i recommend waiting until 2015 and buy something else or at least wait with purchasing anything SENA releases until an abundance of positive reviews start coming in with minimal negative comments in the SENA forums.
October 23, 2014
vBlogger Review - Sena vs Scala Rider G9
i have been a long time scala rider user, since the G4.. Well I decided to make the change to the 20S and I am glad i did. Please watch my video review and I hope that helps some of you out there!
October 22, 2014
The Sena 20S is an excellent product
I primarily travel one up so I do not have a review on the intercom features.
Positive – The features of this device make it worth the price to me. The volume is excellent even when aggressively following the speed limit. Configuration / updates are simple, the app makes fine tuning easy. The button to switch to external mic for conversations is one of the best features. The Bluetooth overlayment rocks! The battery longevity is quite good it does not deplete on standby rapidly or when days go by and it was off.
The negative - the retaining clip between the unit and helmet mount stopped holding the 20s, however Sena shipped me a replacement and a mailing label to ship the defective unit back.
October 22, 2014
Worth the wait
I did my homework and fully researched the communication devices available and decided on the Sena 20S. I've been very impressed and feel that I made the right decision. It took Sena several months to actually come through with delivery after they kept announcing release dates and then kept postponing them. The people at Revzilla were great - they were honest about what was going on and it was no fault of theirs that Sena kept delaying the release. In the end, it worked out fine. There is a bit of a learning curve to take full advantage of all of the features that the 20S has to offer, but if you take the time and read the owner's manual fully, you will be happy with everything that it has to offer. It's not the cheapest device out there, but it fits my needs more than any other one available. Thanks Revzilla!
October 21, 2014
Don't be a beta tester for Sena
I pre-ordered the Sena 20S.
When I got it, it was easy to set up and use.
Extremely shortly after that (within a few uses), the battery life stopped being all day. In short order, it was down to only 2 hours.
I submitted a ticket on the Sena support site. There was no response for over two weeks. I also called when I had time, usually being sent to voicemail right away after being told that there was no one to handle my call.
I finally got through. Guy walked me through some troubleshooting. Determined my 20S was bad.
I had to send the 20S to them first, at my cost.
It's been there over two weeks now and no word on when it's coming back.
As a result of this, Sena has lost a customer.
October 17, 2014
Already a good product, this product is destined to greatness
I knew going into this, that the SENA 20S was the world’s first communications unit to support Bluetooth 4.0. This is a big deal if you read the 4.0 spec. Because 4.0 is all about power management, more power can be spent sending chatter further distance and less on managing the connections. One of the nicest features that isn’t talked about enough was the iPhone app and controlling the unit from the phone. With so much functionality being available, it’s hard to remember how to switch between the various modes and more importantly, program each with only a few buttons. Most people don’t use these functions, but with a smartphone app, it makes it a breeze.
More and more comm units are moving toward group communications, which means compatibility issues. I found that SENA was the preferred group communications device. Talking to just one person - your mate behind you, is a breeze. It’s when you start groups that things become far more challenging. The SENA 20S solves this.
The first four calls I made while on my bike, a Concours with a sport exhausts, while riding on the freeway, was crystal clear on their end. They noted that they hadn’t a clue that I was calling from the bike. Yahoo.
Another nice feature is that this device has multiple BT devices in it, so if you are listening to music, and you get a map direction from the GPS, the music doesn’t cut out because the unit has only 1 BT device, but rather, the music quickly fades, the direction given, and then the music fades back up again. Its’ very smooth instead of chopping in and out.
I love the fact that I can also use ear buds. I think there is nothing as good as ear buds.
I also love the ability to turn on AMBIENT mode. With an external mike on the outside unit, you can press a button and hear a conversation next to you while wearing your full face helmet. That alone is a great feature.
Now - for the bad stuff. The install could have been much cleaner. It’s clear that these people don’t have a handle on the Mac install software as they are not even acknowledge Apple developers. The PC install was not that much better. Updating the firmware was not smooth. I do believe that this will get better, and I do believe that the firmware updates will continue to make this product that much better.
All in all, I think that this is the best product of its kind on the market.
October 13, 2014
Nice product - continue to enjoy!
Bought a couple of these to use on a dirt bike trip down the Continental Divide - Canada to Mexico. Snow, rain, dust and heat these headsets delivered.
I've since been using along with my satellite radio and Android phone.
Works much better than the MHS10's.
October 13, 2014
This is my first bluetooth set and I am extremely pleased. So far, no problems whatsoever. Firmware is easy to update. Great battery life. Noise cancellation works great. Calling friends through my cellphone, they could not even tell I was on my motorcycle and I have this mounted on an open face helmet. Great voice recognition. The provided speakers work well, but I choose to override them and plug in some isolation earbuds which help block outside noise and allow me to turn the volume down a little bit.
October 12, 2014