Sena 20S Bluetooth Headset
At this time, stick with an SMH10
Crackling static with ear buds, and not enough volume to overcome ear plugs make this unit hard to like. If they can fix the static issue, and/or create a lot more speaker volume, it will be a great unit. For now though, its a DO NOT BUY from me!
July 29, 2014
Doesn't live up to the promises
I hope Sena comes up with a better firmware update that leads me to give this item 5 stars and a solid recommend but with firmware 1.1.1 it's not happening.
I loved my SMH-10 but the one thing it was missing was the ability to leave open the group intercom AND listen to music. We ride with the group intercom on all the time to be able to call out any road hazards quickly. Along comes the 20s and audio multitasking, I was excited. Installed the 20s and now I'm disappointed.
The audio multitasking just does not work. Music on the 20s sounds great until you connect to another rider. As soon as you connect the music becomes too choppy to listen to. As soon as you drop the intercom, the music goes back to sounding great. Another problem was that even with music off, there are constant crackle and popping noises when on the intercom. I've tested with connections to several other Sena units, as well as my SMH-10 the 20s replaced and I get the same results.
Right now, the reason I picked it up, audio multitasking, is a bust.
Bummer, because I like Sena products. I hope a firmware update fixes this soon.
July 27, 2014
Doesn't live up to the hype.
I have never before had any sort of intercom or bluetooth system, and wired earbuds are just too fiddly and annoying to use on a daily commute. So I was looking for a solution that would allow me to play music in my helmet w/o all the hassle. I was excited by the positive reviews of the SMH10, but chose to wait (and wait, and wait, and wait) for the 20s to be released, as it promised even better sound, and a more advanced UI.
After waiting through *months* of delays for it to finally arrive, I was excited to install it and finally have hassle-free tunes on my 2+hr r/t commute.
To sum up my initial experience in one word: disappointment.
Riding to work the first morning after installation I could hear nothing above 40 MPH. That's barely adequate for surface streets, much less a freeway commute.
Heeding the advice of a friend, who owns an SMH10, that speaker positioning is key and I needed to get the speakers aligned w/ my ear canals, I installed the spacers and spent some time readjusting the position of the speakers, listening, and readjusting again.
After all that, I am able to hear music at freeway speeds, but just barely, and call volume is adequate, good even. Which leads me to believe there is a firmware issue and the music volume is set too low. Why can I hear calls just fine, but barely hear music?
Unless and until this issue is resolved, I can't recommend the Sena20s.
July 27, 2014
Good Step Up
I upgraded from a Sena SMH10R, and the build quality has improved greatly, as well as the audio quality. The speakers are much better, have more bass response. No problems updating either Sena 20s or SMH10R using OSX or Win8. The jog dial is much easier to use than the buttons on the SMH10R.
I'm glad the firmware updates are being released. There are many updates and fixes that need to be made, but that's what I get for buying this new-almost-beta product. Sena could have done a better job working out firmware bugs before release, but the hardware is very nice. The ability to use speakers/earbuds of choice is nice, and also comes with a cable for aux wired audio input!
Fits my Shoei Qwest nicely, hopefully it will fit the Shoei RF-1200 when I upgrade.
The cost is high. I would definitely bought two if they were priced more reasonably.
The Android app is nice, however it's UI could use a little refinement. It is nice to change settings on your phone.
July 24, 2014
Firmware - needs some more USER adjustable settings - soon
Hi now have 2 sets (4) of these S20 as I have multiple helmets Arai and Shoei. Whilst its a better system than Shark i had before - my main request is improved firmware
So setup and firmware update 1.1.1 via a Mac 10.9.4 were easy and so was installing the app on my iPhone - but after running it for a week - i feel a firmware needs to be released to allow USERS to have more choices - I operate a Sena SR10 for PTT long range radios + Apple iphone + Zumo 660 GPS + pillion intercom + bike to bike for 3 bikes in our group + radar detector my wish list is : - 1)the hierarchy of cut-ins is very annoying for me they way it is now - and i want to be able to decide what can override what - not have SENA coders decide it - we need a firmware update so in my phone 2) the apple iPhone default audio output at max is too low (compared to the ear piercing beeps for max volume reached for example) and songs can only be faintly at best - so i have now had to add a new folder of MP3 into my Zumo 660 and run all the songs from the GPS to get good volume where music volume matches the Sena beeps volume. 3) for me the tap twice to activate voice commands does not work well - i find on the Shoei if i raise or lower my visor the Sena-Girl will ask for a command and i have to say cancel too often - firmware update needs to specify if the tap sequence is short interval small tap and not just sensitivity 4) the ambient sound thing is mono from the left side only and subject to wind noise if riding 5) three phone speed dials is not enough - we need to be able to store 5 at least so each rider in the group can have a number and other numbers like home can be in there too 6) the radar detector runs in via the SR10 Aux 1 and it is not useable because the detector carrier wave constantly runs for 20secs or more after detecting a signal and cuts out other devices 7) I found that getting all features to work was not possible and had to disconnect the radar detector - something i really wanted to have on audio and not rely on an LED - so my wish for SENA coder team is allow the SR10 cut of time to be shorter and lower on the hierarchy list - see my note 1 above.
overall its a great unit but desperately needs a new firmware update with more USER settings via iPhone or Mac/PC
July 24, 2014
No love with Apple/MAC products
I received the 20S last week but can't give a solid review of the product yet as I have not used it yet. I will update this in the near future.
What I can comment on is the customer service/help desk from Sena. Two words "They Suck"
The first troubles came when I tried to initially charge the unit (it charged up fine) but this led me to registering the product at the Sena website (no real issues there) This in turn led to downloading the firmware update. This is where the problems began. Apparently Sena DOES NOT get along with APPLE products and after sending emails and submitting a trouble ticket NO ANSWER from Sena. Did a few google searches and searched the Sena forum to find I'm not the only MAC user that is having problems. Bad form Sena for not disclosing none compatibility with Apple. I am still trying to resolve this issue.
FYI: The speaker system is ok for voice as it is intended but if you are planning to use it mostly for music as I do think again. I have another set of speakers on order to fill my fidelity need. To be fair I was never under the impression that the speakers were going to be great for listening to music, it's just something that people should be aware of.
July 22, 2014
Blows the Sena 5 away
As you can see i had a Sena 5 and it was a little anemic on sound volume and quality. The 20S IS NOT. Perfect! I had to turn the volume down. The convienient ear pklug really solves and outside noise problem. Pair just like the 5 (very easy). Two other guys I ride with are buying them, too. Will follow up with intercom rating and durability rating. I bet they are gonna be 5 star, though!
July 22, 2014
I use this unit with my XD4 Aria helmet and find that the sound is very clear and is very easy to use. You have the manual capability as well as the voice commands which is great for me. Just double tap the body of the device on your helmet and give it a command. I use gps and music together on a regular basis. The interface works well without interruption. I strongly recommend this device.
Rides: BMW R1200 GSA
KTM 500 EXC
July 22, 2014