Sena 20S Bluetooth Headset
Awful Experience...Returned it same day
Let me cut to the chase...I was unable, after 2 hours, to get the 20S to update its firmware. Instructions were cryptic, incomplete sentence, non-intuitive and confusing. The Sena Device Manager instructed me to send an email to tech support for help. Huh??? Email. How about a phone number for tech support like every other company on the planet, even the bad ones, offer? But I did as I was asked and sent the email. An hour later, I was chomping at the bit and attempted to see what my help request status was (like..how much longer do I have to wait?) There's a very convoluted log in process to do this and I was unable to complete it. Couldn't find a Tech Support phone number on the website and GAVE UP.
Rev Zilla was very understanding and in spite of their "No Returns For Electronics" mandate, I was allowed to return the 20S.
That was yesterday. Tonite, I got an email from Sena advising me that they'd be ready for a phone call with me tomorrow...three days later.
If this is somebody's idea of a "world class customer experience" I'll eat my hat.
I really wanted this to work. I really did. I had visions of Bluetoothing my iPhone and playing music while I intercom'd with my riding buddy. But I simply will not accept this kind of experience in a premium priced product. No sir, I will not.
February 26, 2015
I upgrade from the Cena S10 and I have to say it was the best investment I could have made. A lot easier to use with gloves on and the new clip on feature ensures that it won't get blown off. (S10 didn't hold to well) The sound is a bit clearer but the best new effect is the integration of Radio and multiple devices. Great product! Well worth the money!
February 25, 2015
Great bluetooth device
Great product, easy install easy to use features. Very pleased. Thanks REVZILLA........
January 27, 2015
Good, but could be even better
I've used this headset almost daily since late July. To start, I'll begin with installation. I know that Sena cannot take into account all helmet mounting methods, so I cannot knock them too much for the mount not working with my Nolan N105 (that's more an issue with Nolan, as I believe their purposefully build their helmets to prevent using third-pasty comm systems. Anyway, it took some creative cutting but I was able to mount the unit.
After updating the unit (that also took a while to learn their system and download the necessary updates), I finally got the unit up and running. Ever since, the software has been rock solid. Not issues pairing to my iPhone (5, or 6+).
Sound quality is good. Much better than the Cardo Q2 that I was using previously. Not a whole lot of base, but enough volume that I can hear the music very clearly at 75 mph with very good quality earplugs in.
Volume adjustment is quick (once I learned which direction to spin the wheel!), and selecting the multiple modes are a snap.
Pairing to another unit (SMH10) was good, and the range was decent. My friend didn't get too far away from me, but I'd say 100 yards at most on backroads and we could still hear each other clearly.
One of my biggest gripes has been battery life, as I could use my Q2 for almost 1.5 12-hour days on the bike before I needed to recharge it. The 20S can barely last 8 hours, BUT, you can plug the unit in while riding and it'll not only continue running, but charge as well. That's good for me! I can just plug it in when it gets low and keep riding.
Overall, a good little unit. Could be better, but I'm happy with what it is.
January 23, 2015
this is a great toy/tool, a must have
this sena 20s is is a very great tool,,answer phone, talk to other riders, listen to music, i thing it is great,
January 19, 2015
I love my sena!
I upgraded from SMH 10 to the 20s and I love it. Easily one of the best features is the ability to overlap talking and music. For my friends and I this is perfect since we all go silent heading into the twisties so for the music to get louder when no one is talking is perfect. Also you are able to connect to more then ten other riders if you are going to be riding in formation. This can be done using "the daisy chain" technique.
Initially I had a bit of difficulty figuring out all of the controls so I would recommend playing with it when off the bike so you don't have to sacrifice your safety.
These are the best units you can get for riding and I highly recommend them. It will forever change your riding experience.
January 18, 2015
Better than expected sound quality!
I bought the Sena Bluetooth headset because I got tired of using my noise-isolating in ear headphones. Although they fit well, getting my helmet on over the earphones and keeping them perfectly in place was tricky, and after a few hours they do become somewhat uncomfortable.
If I don't use the noise isolating earphones then I use ear plugs and I wanted a way to still enjoy music. A friend suggested the Sena Bluetooth Headset and it works better than I expected. I can hear the music over the sound of the wind and engine and I can still protect the little hearing I have left. Additionally, I was BLOWN AWAY by the sound quality during phone calls. I've made several phone calls where the person on the other end had no idea that I was riding 70+mph on a naked bike. In fact, when I told them what I was doing they mentioned the sound quality was better than that of other bluetooth headsets I've used in a car.
My only complaint is the interface - the double tapping doesn't work perfectly, and often when I twist the bezel I'll get double tap results. But this is manageable.
January 16, 2015
Have little to compare to but I do like it.
The unit can be tricky to install depending on what brand helmet you have. I had to be patient working with it to fit my modular helmet, but it did fit with no problems. The sound is good but I need to speak loudly when talking to a caller through bluetooth connection - even when I'm in a quiet place. (Why my rating for sound was a 3) I find the controls very easy to use - and figure out. I will be getting another one for my other helmets.
January 15, 2015