Sena 20S Bluetooth Headset
Don't be a beta tester for Sena
I pre-ordered the Sena 20S.
When I got it, it was easy to set up and use.
Extremely shortly after that (within a few uses), the battery life stopped being all day. In short order, it was down to only 2 hours.
I submitted a ticket on the Sena support site. There was no response for over two weeks. I also called when I had time, usually being sent to voicemail right away after being told that there was no one to handle my call.
I finally got through. Guy walked me through some troubleshooting. Determined my 20S was bad.
I had to send the 20S to them first, at my cost.
It's been there over two weeks now and no word on when it's coming back.
As a result of this, Sena has lost a customer.
October 17, 2014
Already a good product, this product is destined to greatness
I knew going into this, that the SENA 20S was the world’s first communications unit to support Bluetooth 4.0. This is a big deal if you read the 4.0 spec. Because 4.0 is all about power management, more power can be spent sending chatter further distance and less on managing the connections. One of the nicest features that isn’t talked about enough was the iPhone app and controlling the unit from the phone. With so much functionality being available, it’s hard to remember how to switch between the various modes and more importantly, program each with only a few buttons. Most people don’t use these functions, but with a smartphone app, it makes it a breeze.
More and more comm units are moving toward group communications, which means compatibility issues. I found that SENA was the preferred group communications device. Talking to just one person - your mate behind you, is a breeze. It’s when you start groups that things become far more challenging. The SENA 20S solves this.
The first four calls I made while on my bike, a Concours with a sport exhausts, while riding on the freeway, was crystal clear on their end. They noted that they hadn’t a clue that I was calling from the bike. Yahoo.
Another nice feature is that this device has multiple BT devices in it, so if you are listening to music, and you get a map direction from the GPS, the music doesn’t cut out because the unit has only 1 BT device, but rather, the music quickly fades, the direction given, and then the music fades back up again. Its’ very smooth instead of chopping in and out.
I love the fact that I can also use ear buds. I think there is nothing as good as ear buds.
I also love the ability to turn on AMBIENT mode. With an external mike on the outside unit, you can press a button and hear a conversation next to you while wearing your full face helmet. That alone is a great feature.
Now - for the bad stuff. The install could have been much cleaner. It’s clear that these people don’t have a handle on the Mac install software as they are not even acknowledge Apple developers. The PC install was not that much better. Updating the firmware was not smooth. I do believe that this will get better, and I do believe that the firmware updates will continue to make this product that much better.
All in all, I think that this is the best product of its kind on the market.
October 13, 2014
Nice product - continue to enjoy!
Bought a couple of these to use on a dirt bike trip down the Continental Divide - Canada to Mexico. Snow, rain, dust and heat these headsets delivered.
I've since been using along with my satellite radio and Android phone.
Works much better than the MHS10's.
October 13, 2014
This is my first bluetooth set and I am extremely pleased. So far, no problems whatsoever. Firmware is easy to update. Great battery life. Noise cancellation works great. Calling friends through my cellphone, they could not even tell I was on my motorcycle and I have this mounted on an open face helmet. Great voice recognition. The provided speakers work well, but I choose to override them and plug in some isolation earbuds which help block outside noise and allow me to turn the volume down a little bit.
October 12, 2014
Upgrade from SHM-10?
To answer above question - Yes, but not worth purchasing as a upgrade. Save your money. Nice upgraded features like range, Intercom-audio overlay, and radio. Features of intercom and phone/ipod connectivity - no real improvement. Biggest disappointment is the lack of music sharing feature between this unit and older units. Contacted SENA support and no it does not work. They did not address whether it would be a future software upgrade. If you have used other Sena products then real easy to master. If this would be your first use of a Sena product, then get a 20S, but do not spend the money purely for the added features and expect better intercom features. Mounts between 20S and SMH-10 not the same. The voice recognition, noise cancellation, bluetooth features and intercom work as flawlessly as my SMH-10.
October 10, 2014
Love the unit except the mounting.
I love what the product does, it's versatility, sound quality, and the fact that new features get installed with free software upgrades. My only issue is the first unit broke after limited use. Like many others, I could not get the unit to seat on the base. Revzilla customer support was fantastic in getting me a replacement unit super quick.
October 10, 2014
Easy to use with good sound quality. GPS and MP3 player Bluetooth connection is flawless. Easy volume adjustment and the outdoor speaker is a nice added plus. Removal for charging and updating firmware is quick. My only complaint would be the weakness of the radio signals. It will only pick up the strongest of signals.
October 6, 2014
The SENA 20S is not water proof or even resistant and is glitchy
My self and two other couples just finished a ride around Europe. Before we left we all purchased SENA 20s so we could communicate with each other. Well we were never able to get all six connected at the same time. The most we ever was able to connect was four. In addition, many times we needed to turn them off and back on to reconnect. AND then to top it off we road through a light rain shower one afternoon and all six quit working. I was shocked and that evening went to the manual but to SENAs defense on page 60 it says "Keep product away from water. It may damage the product."!! Did SENA think these would be used in a closed environment? I am less than pleased considering the price we paid for these units. So if you plan on only using these in a car or on sunny days and with only one partner,,, you maybe satisfied. We were not...
October 6, 2014