Sena 20S Bluetooth Headset
Coming from a Sena SMH-10R
Not sure what the negativity is all about considering I haven't had too much of a problem with the device. The biggest selling point for me is that I cannot have a bluetooth device inside my office so pulling off the bluetooth portion of the 20s and just bring my helmet in is definitely awesome (I have a Lazer Ketrel Lite and I would like to keep people from stealing it.# On top of that I like the FM radio which is a step up from the SMH-10R and the speakers work a bit better. While playing music off my phone tends to be a bit quieter than the radio, at highway + speeds it is more than enough and I usually have to turn it down #the FM radio can get ridiculously loud). If you have a problem with hearing, you might have to adjust the speakers as they are very directional. I also like the fact that it has an AUX and addl headphone port and bluetooth 4.0 is wicked fast. One thing that I liked about the SMH-10R was that it was very small and you just don't get that with the 20s. I have also ridden out in the rain and it held up pretty well.
August 28, 2014
For your sake, do NOT buy!
They are NOT water-resistent, they disconnect at random, SENA support is inexistent (you can see for yourself by going to their support website and looking at how long it takes them to respond - if they do at all), they are not robust: antenna that begs to be broken off, some units have come with cracks in the housing, moderate rain with get them misfiring and glitching, without allowing shut-off, they get into 'group comm' mode and will continuously tell you that it can't connect, the battery will charge and then go through another charge cycle within an hour or two of being 'fully charged', etc, etc.
Everything I've mentioned has happened to me, and to others. If you take a few minutes and search a few different sites, you'll see that all the above statements are supported by others' experience also.
August 26, 2014
The claims by Sena sound great!
Does not pair with any communicators? Just went on a great 2500 mile trip and was only able to listen to music!! Now that it has been installed, I am stuck with a high dollar FM radio and MP3 player. Sena needs to get this worked out and update the 20s to do what they claimed it will do!!
August 25, 2014
Great potential but has a few glitches
Installation took me a while, my helmet (2013 Arai Signet-Q) doesn't have a dents in its cheek pads for the speakers, so I install them by removing cheek pads covers and modifying a foam. 2014 Arai Signet-Q comes with redesigned cheek pads with a room for Bluetooth speakers.
Initial pairing with Galaxy S5 was easy especially with Sena Android App.
After a month of having it my unit start falling apart. The front cover separated from the main body. There are couple Torx screws that hold the front cover and one of the plastic threaded sleeves cracked in half. I called Revzilla CS and Sena as well.
Looks like Sena is aware of over tighten torx screws, at least they admit its not a first case.
Another issue which might be associated with is the locking mechanism that requires certain amount of pressure you need to apply evenly across in order to lock 20S to its base. Basically after you slide the unit onto base rails you have to force it (literally) further till you hear "click". To much force and one of the threaded plastic sleeves from the cover that is attach to main body of 20S with a torx screws snaps in half . I'm guessing this happened to me, cause I didn't hit anything. No, I'm not Hulk and I'm careful with my $600+ Brain-catcher and $250 Bluetooth piece. Either the plastic material used to make a front cover that holds the Torx screws is brittle/weak or the base locking mechanism spring is to strong.
Besides that, weak FM reception (I heard that people had better results by running the right speaker wire within a liner on top instead of back of the helmet. Yes, speaker wire acts as FM antenna. Personally can't confirm on this, didn't have a chance to try it) there is a motion sensor that not always sense my tapping. At least its inconsistent. Sometimes you can activate Sena by simple double tap, where in other times I had to bang twice which looks stupid if you ride the motorcycle and you start banging yourself in a helmet, lol.
Other then that I like it, it's fairly loud even with cheap foam ear plugs, the sound is clear but there is a lack of bass in higher volume the sound is sort of washed out (note to those who complained about the sound level: make sure to adjust the Bluetooth volume in your phone or other device to maximum otherwise your music will be quiet and the Sena voice will make your ears bleed if riding w/o plugs).
I'm replacing faulty unit with Revzilla Guys, which I bought it from and which made a whole process a breeze.
I want to give Sena another chance cause it's new design, new product and everything that's new has a glitches. Besides that I really like all the features Sena 20S has.
August 25, 2014
Will be a great addition to a group trip in Italy.
August 25, 2014
Better then my last Bluetooth!
Believe it or not the sound is not bad. I can still hear the music at 70 with ear plugs. I have a Shoei but I use cheap ear foam as well. Voice command is not that responsive when I say music. After yelling 4 times it will play. The double tap on the unit to pull up commands suck. It is not quick to respond. I tap almost bang on it and it will respond sometimes. But If use Siri, you can access anything on your phone. just push the button on the back and speak into the mic She have no problem hearing you...That's awesome!!!!
August 23, 2014
Sena 20S, Are You Kidding Me?
Piece of Junk. Let me start by stating, I have been riding motorcycles for just over 50 years and have had a lot of gear, bikes etc.. To start off on some of the problems, the latch mechanism that holds the main unit to the bracket failed after 3 releases. It will no longer engage and lock into place. The latch is very flimsy and made of plastic. I had been testing the unit since I purchased it in the end of July before I go off on a trip shortly. I also have the Bluetooth Sena GoPro backpack and that does not function with the 20S. What did work was the FM radio. Reception is non-existent and very spotty however, and I live in a major city. The voice prompt after, you state "Hello Sena" is extremely low volume. You can't hear it while riding at all. You need to be in a quiet room. If you crank the volume all the way to hear the prompt and state one of the voice functions, for example; say, "FM Radio". The radio comes on and blows your ear drums out. I go on a 2 week trip in 7 days and obviously I will not be able to get the unit replaced or repaired in time. I'm stuck with a Sena Bluetooth Backpack and a Sena 20S that does not function and will not be ready for my trip. I can't recommend this unit. Stay away.
August 22, 2014
Don't ride in the rain with it
I ride year round, rain or shine and expect my gear to survive the ride. I got rained on today and the 20S failed within 10 minutes. It started beeping randomly and is stuck in group intercom mode. It decided to enter group intercom mode all by itself, no interaction from me. The media player remains interrupted to allow intercom discussion unless I am stopped and there is no surrounding noise. It cannot be turned off unless it is removed from the helmet mount/contacts. My GPS still visually notifies me of incoming calls but the S20 is no longer able to switch to the call even though it is still paired and connected.
I won't provide a review on anything other aspect of the S20 until I have a replacement and am able to verify it is able to withstand a little rain. I do expect a replacement even if it dries out and starts working properly again, since it is reasonable to expect it to fail again the next time it gets wet, and it will.
August 20, 2014