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Sena 10U Bluetooth Headset For Shoei Neotec

Item: P303482

The Sena 10U is the sleekest full featured Bluetooth option for the Neotec. A handlebar mounted remote supplements the two-button control pad. Read More

Save $29.90 (10%)
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Product Details

Sena 10U Bluetooth Headset For Shoei Neotec

With Bluetooth 4.1 technology, the 10U is a unibody communicator that fits into the helmet ear pockets allowing for easy and versatile use. The Sena 10U features four-way intercom communication up to 1 mile in open terrain with Universal Intercom and Group Intercom technology, as well as intuitive voice prompts and voice commands. Through the use of innovative technology the 10U offers safe and easy operation with an included wireless remote control as well as a two-button control pad for emergency control. Additional key features include music sharing, built-in FM radio tuner, Advanced Noise Control, external wired antenna for in-helmet with installation, up to 10 hours talk time, and an exclusive smartphone app for iPhone and Android all while being firmware upgradeable.

Note: Does NOT fit XS Shoei Neotec Helmets.


  • Bluetooth 4.1 technology
  • Unibody design is built specifically for your helmet and fits into the helmet ear pockets
  • Includes a wireless remote control as well as a two-button control pad
  • Four-way intercom communication up to 1 mile in open terrain
  • Universal Intercom to communicate with other brand headsets
  • Group Intercom
  • Voice prompts
  • Music sharing between rider and passenger
  • Built-in FM radio tuner
  • Up to 10 hours talk time
  • Firmware upgradeable
  • Smartphone app for iPhone and Android


  • Talk time: 10 hours
  • Dimensions (main module)
    • Microphone with control unit: 77 mm x 68 mm x 58 mm (3.0 in x 2.7 in x 2.3 in)


  • Bluetooth 4.1
  • Profile: Headset Profile, Hands-Free Profile (HFP), Advanced Audio Distribution Profile (A2DP), Audio Video Remote Control Profile (AVRCP)


  • Working distance (intercom): up to 1.6 kilometers (1.0 mile) in open terrain


  • Built-in SBC Codec
    • Advanced Noise Control
    • Wide volume control
    • Sample rate: 48kHz (DAC)
  • Built-in wide band Codec (HFP)
    • Sample rate: max 16 kHz

FM Radio:

  • Built-in FM radio with RDS AF (Radio Data System Alternate Frequencies)
  • Radio region: worldwide
  • Radio frequency specifications: 64 ~ 108MHz
  • 10 preset station memory with automatic scan function
  • Radio on time: 8 ~ 10 hours


  • Charging time: 3 hours
  • Type: Lithium polymer battery

Certificates: CE, FCC, IC

In The Box:

  • 10U Headset
  • Handlebar Remote
  • Foam Speaker Snap Holders
  • Handlebar Rubber Band
  • USB Power and Data Cable (Micro USB Type)

Note: Contrary to video review annotation, the Sena 10U Bluetooth Headset For Shoei Neotec includes a handlebar remote.


Product Style RevZilla Item # MFR. Product # Availability
Product Style Sena 10U Bluetooth Headset For Shoei Neotec RevZilla Item #1035985 MFR. Product #10U-SH-02 AvailabilityIn Stock: Ships within 24 hours


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Product Description
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Product Description
The Sena 10U is the sleekest full featured Bluetooth option for the Neotec. A handlebar mounted remote supplements the two-button control pad. Read More
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Reviews & Questions

3.7 / 5.0
34 Reviews
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Bang For The Buck
3.5 / 5
4.0 / 5
4.4 / 5
Ease Of Install
3.8 / 5
Sound Clarity
3.7 / 5
3.9 / 5
Bang For The Buck
4 / 5
Ease Of Install
4 / 5
Sound Clarity
4 / 5
4 / 5
I like the 10U!
Let me start by saying that I first purchased a Sena 10U for my Shoei GT-Air to see if I would like it and I did! I purchased the unit during the Revzilla holiday sale for less than $200 (!thanks "Zilla"!). Here is the kicker - I had about $40 in "Zilla" cash and purchased another one for my Kabuto Ibuki. Yes, I bought the 10U that is made for the Neotec and adapted it to the Ibuki and it is fantastic! Read my review about the Kabuto Ibuki and you will know why I like it better than the Neotec. Anyway, as for the 10U:

1. Clear sound even while wearing "Nonoise" ear plugs and very well integrated unit. It is protected from the elements (rain). This is where it has a huge advantage over many other units in my opinion. The controls inside the helmet are soft to the touch but crisp when engaged. The handle bar remote is fantastic and has been through the rain without experiencing any defects or service interruption while riding.
2. Pairing is simple to Android phone, BMW Navigator V and the handle bar remote.
3. It takes some time to get use to the handle bar remote but that is just a matter of use. If you have large hands it will take less time to get use to as you have to reach across the remote to some of the hand control buttons. Smaller / ish hands will require a bit more practice.
4. It's not easy to push the buttons on the remote while wearing winter gloves (Revit Sirius H20). Though with some practice it can be done. The top button is easier to push than the bottom with winter gloves on. With regular gloves all buttons can be accessed and actuated without complication.
5. Voice command recognition is outstanding.
6. I am told that the speech clarity, while riding, on the receiving side of the call is good. I use the supplied wind sock over the mic. This provides more than adequate results.
7. I don't really use the radio function but it seems to be good. Of course the problem is FM station range while driving over distances. It's easy to change stations just annoying. Better to cue up your own tunes through the GPS, Pandora, or your phone. In this case the 10U sound quality is good!
8. The device holds a charge for an entire day under what I would call normal use - music/ GPS and a couple of calls during eight hours of ride time.
9. It integrates very nicely into the GT Air. As for the Kabuto Ibuki - I had to take the Dremel to the bracket that holds the controls and mic and widen the bracket a bit so it would work with the cheek pad snap. It worked out nicely for an unintended integration. In this instance I also used velcro to secure the speakers in the pockets in addition to the cheek pad snaps. The integration is just as comfortable as the unit I installed in the GT Air.
10. Sena has decent support on line and with their app. I highly recommend uploading the latest operating version once you take it out of the box. It's easy and provides a bit more control/ capability over the functionality.
11. The range on the intercom also operates as designed and with great clarity (range is about one mile).
12. Charging time for the headset can be longer than you think. 2-3 hours + if you have been using it all day. I say this because if you are doing multiple days/weeks on the road you should charge the headset battery at night not when you wake up in the morning and are getting ready to leave. The remote charges quickly and holds a charge for days on end.
13. Speakers could be a bit more robust but that is a small nit given the integration advantages.
14. At a click less than $200 this was priced right when it was on sale. Other than that I found the unit to be pricey. Even at that, I went for a second purchase for the Kabuto Ibuki, took a non returnable chance on it, and was not disappointed! In case you were wondering I ride the GT Air in the Winter and the Modular (Kabuto Ibuki) in the Spring/ Summer/ Fall. That is why I bought the two Sena units.
15. If you have two helmets and two Sena units you will need to pair and un-pair them to the devices that you use them with, as most devices will not crossover automatically. For me this is a seasonal event so not a huge inconvenience.

The first time I bought a side mount com unit I sent it back as it seemed like a poorly integrated contraption that would not make it through the rain. I decided to wait until someone did it right. In my opinion this works as advertised and is well integrated. The manufacturer supports the product nicely too. Buy this if you want a seamless system with very good (not great) audio quality.

You may do well by waiting for a sale!

Shiny side up!
March 14, 2016
1969 BMW R60/2
Bang For The Buck
3 / 5
Ease Of Install
4 / 5
Sound Clarity
4 / 5
4 / 5
Decent but could be improved
I have used a competitor's product for 4 years. When I upgraded my helmet I wanted to get the 10U to take advantage of having a unit made specifically for that model.
My main complaint is the battery life stinks. My last model I could ride all day for three days before I had to think about recharging. The 10U requires I charge every day. Not a major deal but the company's website claims much, much better batter life.
June 28, 2016
1 year ago
Bang For The Buck
1 / 5
Ease Of Install
1 / 5
Sound Clarity
1 / 5
1 / 5
Very disappointed
I bought a pair of Sena 10U headsets to replace SMH10 headsets that finally wore out. I should have bought another pair of SMH10 headsets at half the cost of the 10U headsets.

The 10U concept is nice, but the units don't live up to their promise. They're not well designed, and Sena tried to do more than the technology is capable of doing.

They don't install very well. The various components that have to be slipped in between the helmet shell and padding don't stay put. The SMH10 clamped on the helmet and never moved.

The sound quality of the 10U is OK when I'm still in the garage and there's no noise around me. But, as soon as the motor is on, or there are other noises around, the sound quickly degrades. At 60 MPH on the highway? Forget it. No improvement over the SMH10.

Reception on the 10U is lousy. Static and hiss are commonplace. Maybe I got a bad pair of headsets, but the reception on my SMH10 units was better.

Sena claims intercom range for the 10U is about a mile, but that is line-of-sight. No improvement over the SMH10, except for a slightly longer range in open country, which is almost useless.

The battery life is terrible. It has to be charged every time it's used. I just leave it plugged in when not in use. Same with the remote control, when I used it. I got multiple uses out of the SMH10 before having to charge it.

The remote control is bulky and awkward. I don't use it anymore because it mainly just gets in the way. The controls on the helmet are inside the visor, so you have to lift it to access the unit.

The best feature of the SMH10 is the large control knob on the receiver. It's a brilliant design.

Customer service is awful. They have to look up everything and call you back.

In summary, the Sena 10U is a bad product.
October 30, 2015
over 2 years ago
Bang For The Buck
5 / 5
Ease Of Install
5 / 5
Sound Clarity
5 / 5
5 / 5
No better system for your Helmet
Installation: Although this is a helmet specific model for the Shoei Neotec helmet (the Sena 10U Bluetooth Headset), the installation was a breeze. Snap out the helmet padding, place the equipment following the very easy instructions, charge it up after updating the firmware, and you are ready!

Audio Quality: So far from strong windy days on the highway to around the city and through back roads, the audio stays consistent, the controls are easy to manipulate even with thick gloves!

Battery Life: with turning it on and off when I leave and arrive at my destinations, I'm averaging about an hour of riding each way for work. Thus far I've had a couple of phone calls and mostly streaming music from my phone. Almost a week has gone by and I haven't charged it yet.

Group riding features: Easy to pair up other headsets through the phone app. The intercom and choice talk to specifically other rides individually is fantastic, little learning curve for the controls to do so, but it's second nature once you get it down.

Overall: This is something that I'd strongly recommend to anyone who will be riding for more than a few miles and a handful of minutes at a time.
April 12, 2016
2007 Honda VFR800 Interceptor
Bang For The Buck
4 / 5
Ease Of Install
4 / 5
Sound Clarity
4 / 5
4 / 5
My First Bluetooth
It was time for a new helmet, and I knew I wanted to step up from the Shoei RF-1100 to the Neotec. I also knew that I wanted to get bluetooth capability. After much research I decided upon the Sena 10U.

This is my first foray into the world of BT communicators, so I don't have a lot of experience to draw from. My first task was to update the firmware, which was a little spotty from my Mac. At first, the downloadable software wouldn't recognize the unit. they do recommend that you turn off all bluetooth on the computer, but I didn't have that option (iMac with bt keyboard and trackpad). Luckily, I read somewhere that switching to different USB ports on the Mac itself sometimes works, and it did for me. Once connected, updating the firmware was easy, as was configuring the settings.

The integration of the unit into the helmet is superb. I've always been hesitant to buy the other types of units because they clamp onto the outside of the helmet and generally seem like a nuisance. This 10U was designed to go into the Neotec, though they have units for the GT-Air, C3/C3 Pro, Arai, and maybe one or two more. The tolerances are pretty tight, but everything fits very well and the install was easy. Once done properly, the only real tell that it is installed is the microphone module with the two buttons sitting on the left side, out of your field of vision. The speakers just barely barely graze my ear, not at all uncomfortable, but reassuringly close to maximize their effect.

The included remote is thinner and smaller than I had imagined, which is positive. I have a 2011 Harley XL1200C, and some relatively newer grips (old ones were wearing out) which are slightly larger than stock. The remote has a pretty strong clamp which secures it to the handlebar grip. I've read that some people have troubles with their clutch lever hitting the remote, but I've oriented the remote so the clutch lever goes in between the two arms. There is plenty of room, and I have full access to my left control cluster. I like riding with my hands close to the inside of the grips, and I find that while I know the remote is there, it does not inhibit my riding style or my control of the bike.

There is a learning curve with the buttons, but since I am using it primarily for music and phone, I chose not to learn all of the other things. But, after playing with the buttons and settings for a few minutes, things started to make sense. I turn the unit on, turn the remote on, everything pairs up in about 15 seconds, and off I go. I find that I don't have to wait on it, I can finish getting my gear on (gloves at this point) and when I'm ready to go so is the 10U.

I ride with Hearos 33NRR ear plugs (though I have the NoNoise Moto ear plugs on order). I mainly listen to heavy metal and hard rock, but have been known to listen to lighter styles as well (Frank Sinatra is a particular favorite). While I do wish that the max volume was about 25% louder, the speakers do a fine job playing my music. The music is clear and enjoyable. There is some slight distortion at the higher volumes, but I expected that with the type of music I listen to and the size of these speakers. Overall, I am very happy and the sound quality is on par with my MEElectronic M6-Pros that I was previously using. In my living room, there is no question the M6's are far better. But at speed the 10U quickly matches the M6's capabilities. I ordered the NoNoise Moto in hopes of being able to lower the volume on the 10U and thus clear up the occasional distortion.

There is an issue with echo and reverb with the sidetone. Siri also comes through with some of the same distortions. I currently have the Advanced Noise Control, Audio Boost, and Sidetone set to on, but will be playing with those settings in the coming weeks. The issue does only seem to be on my end, as people whom I've called are surprised that I am on my bike. I've reported the issue to Sena and will see what they say. For me, it is a minor inconvenience and does not affect my enjoyment of the unit.

Overall, I am very pleased with this unit and am shocked it took me this long to finally get into the BT game. Moving forward, I don't see how I can ride without one ever again. I feel like the specific fitment into the Neotec is brilliant and should be the model moving forward. With all of the smart helmets being developed, I'm sure we will see a focus on integration from these established BT companies. In the meantime, I am loving my new set up.
March 7, 2016
2016 Harley Davidson Road Glide FLTRX
Bang For The Buck
4 / 5
Ease Of Install
2 / 5
Sound Clarity
4 / 5
3 / 5
Nice unit not a easy install
Love the Bluetooth connectivity part of the 10U but the install was not as easy.
The instructions came in 6 different languages so there were lots of papers going everywhere that needed to be sorted out. But the packaging was well done and everything came intact and in good working order.
As I said, the instructions were in many languages and I don't think that English was the one they started with when translating. The install instructions were vague at best with mostly pictures with arrows pointing this way and that on how to install the units pieces and route the wires.

\ The Speaker pods are built to "clip into" the recesses in the helmet but I had a very hard time getting them to clip into there respective places and am still not sure if I've got them in correctly. There not moving around so we will see.

It comes with a handlebar mount that is cool. it has a button on the front and back and a joy stick on the front. It is a spring loaded "C" type clamp with rubber on the inside to help it to "grip" the bar. It has many functions so there's a learning curve involved getting to know what does what. But it eliminates the need to keep reaching up to your helmet to make changes to the Bluetooth unit (controls everything).

The AM/FM radio works very well I think due to the antenna. But I mostly stay connected to my phone (on line music) The speakers turn up very loud...almost to loud but not.
The mic is very clear... Better that my I-phone at leased that what my sister says.
I have not tested or used the intercom yet comment. Over all I think that It's worth getting and would buy again if I had to do it over.
I gave the it 4 stars olny due to the difficulty of instillation. otherwise I am very pleased. Hope this helps...
July 13, 2015
over 2 years ago
2010 Harley Davidson Street Glide FLHX/I
Bang For The Buck
2 / 5
Ease Of Install
3 / 5
Sound Clarity
2 / 5
1 / 5
Bad speaker
Purchased this 10U for Shoei Neotec about 6 weeks ago. I was very excited to get the unit and use it on a 5k plus ride over a 2 week period. Soon found out that this unit is very complicated to operate, installation went ok with no notable issues. Charging was very quick and battery lasted about 7 hours. Speakers are very hard to hear at full volume, especially if you must ride with ear plugs as I do. On the return trip home, the left speaker began to crackle like a blown speaker (like in the old days) and speaker began to cut completely off and back on again. Called Sena and returned for warranty. Several times, I had to reset the unit for different reasons. More of a pain than it is worth in my opinion, others may feel differently. Just my 2 cents!
July 8, 2016
2013 Kawasaki ZG1400 Concours ABS
Bang For The Buck
4 / 5
Ease Of Install
5 / 5
Sound Clarity
5 / 5
5 / 5
Excellent product. Well integrated.
I had never used a communication device such as this before. It worked beautifully except when I was listening to a book on a boring highway section. That seemed to eat up the battery more quickly than the other days. Communication is fairly easy up to 60 mph and after that there is a fair bit of wind noise. This beats hand signals by a long shot!! The three other riders on the six day trip loved it. I must say that the way it is integrated within the Neotech helmet is pretty cool and beautifully done. The handle bar remote is excellent and the only issue I had was that it was sometimes a little difficult to find the turn signal and this had to be done by reaching over the remote button. In a group ride the Sena system worked very well and the integrated model for Neotech was slick.

Only wish would be that the conference call capability of the 20u system would allow four to be on the horn. I do not believe the 10u has this capability and it was only through the coordination of 20u unit - but that would only conference call with three total.
July 13, 2015
2009 BMW K1300S
Remote buttons hard to use with gloves
Installation fairly easy. Had some difficulty pairing smh10 unless phones and remote were off. The buttons on the remote are difficult to find and push wearing gloves. Sound volume good. Battery life good. VOX voice activation would activate intercom upon extraneous noises so use manual activation only. I only have paired to an smh10 and get a background clicking noise while intercom active.
April 13, 2016
2015 Harley Davidson Street Bob FXDB/I
Bang For The Buck
5 / 5
Ease Of Install
4 / 5
Sound Clarity
5 / 5
5 / 5
Seamless Use, Can Change Fit Slightly
First thing I'll say is that it's amazing that Sena came out with a unit just for us Neotec users. This thing is so stealth, no one can see you have an intercom. Nothing on the outside of the helmet. Practically, this means that the helmet takes up much less space in your top box, I upgraded from the original Sena unit which was a big bulky thing. I have noticed zero problems with the internal antenna and range, and everyone I ride with says that the mic and sound quality coming from me is MUCH better than my old unit. The speakers are a huge improvement as well.

The only slight nitpick I have is that I had just put in a brand new helmet liner. Then I installed this unit. It makes for a really tight fit for a few weeks. I think this is due to my new helmet liner not being broken in yet, but it was so tight that the little bracket that holds the liner in the back would come loose every time I took the helmet off. It is slowly going away. I mean, this thing was engineered THIN. Props to the engineers that built this unit.

The remote is cool and much easier to use than the old jog dial, when I am also using a two way radio and the SR-10, the left handlebar gets pretty crowded, so I move the remote to a different location, and it works out fine. So far has held up to dust and water just fine.
October 19, 2015
2008 Suzuki DL650 V-Strom
Start typing your question and we'll check if it was already asked and answered. Learn More
Browse 32 questions Browse 32 questions and 101 answers
Why did you choose this?
RevZilla Store
Scott R on Sep 24, 2017
Wanted a communication system that didn't add to helmet wind noise. The Sena 10U mounts all internally withing the helmet, hence no added wind noise. This unit also fit the Kubuto Ibuki helmet (with minor modifications) The Kubuto is a close match to the Shoei Neotec at half the price.
Stephan B on Aug 18, 2017
Scott R on Sep 24, 2017
Wife has one and likes it and we are headed to Ecuador so it will be awesome to be able to communicate while riding there.
Ben M on Sep 18, 2017
Wanted a communication system that didn't add to helmet wind noise. The Sena 10U mounts all internally withing the helmet, hence no added wind noise. This unit also fit the Kubuto Ibuki helmet (with minor modifications) The Kubuto is a close match to the Shoei Neotec at half the price.
Stephan B on Aug 18, 2017
online reviews and friends that own this setup
Raymond C on Jul 17, 2017
I liked the integrated aspect of the kit and keeping it hidden and keeping any additional noise to a minimum. The Bluetooth works great and no one knows I am riding when I take a call. The speakers could be a little louder, at highway speeds the wind takes over and you cant hear very clearly. I would still recommend this product to anyone who commutes and likes to listen to music or podcasts on their way to work.
Lucas S on Jul 5, 2017
because it is intergrated into the helmet and the reviews had mostly positive results
B O on May 12, 2017
i have a shoe note helmet
Gustavo Z on Apr 23, 2017
Complete integration into helmet and Sena's performance
Luis R on Apr 20, 2017
fitment in Shoei Neotec. Bluetooth connectivity with GPS and phone.
Motero on Apr 13, 2017
my wife want to talk to me...ugh!
Gary B on Mar 22, 2017
For my wife's peace of mind.
patrick w on Mar 20, 2017
Good reviews and made for my Shoei Helmet
Paul R on Mar 12, 2017
Installed and used daily on commute. Works great, reliable long battery life. Adequate sound quality. Love it.
Jose C on Feb 2, 2017
My early morning rides are my escape. But sometimes I don't mind taking a phone call from my 7 yo daughter when she wakes up.
Jeffrey C on Jan 18, 2017
Great product. Very happy with it. Easy installation and user friendly interface.
carlyson d on Nov 15, 2016
It is, like custom fit to my helmet. This thing works well for both music and taking incoming calls. People that I am talking with can't tell that I am riding. For me the music is plenty loud and when a direction change is coming up with Nav, the volume reduces and SIRI tells which way to turn. My first unit like this, but would recommend if you have the helmet.
Scootie on Oct 22, 2016
I picked this because it was a highly rated system and was a custom-fit for my helmet type, which made installation easier. All in all, it wasn't worth it. Getting the phone, headset, GPS, riding partner, and remote control to reliably communicate with each other requires pairing them in EXACTLY the right sequence, and the settings may not be present after you park the bike for a few days. It's a PITA to do right before you ride, so I usually settle for getting the GPS and headset to work. YMMV.
Tomislav M on Sep 8, 2016
I have been waiting for a communicator that does not look like a potato stuck to the side of your head. This sounds like a great combination of tech and design.
Darrin M on Jul 5, 2016
I purchased this for streaming music from my phone and using my GPS.
JWM59 on Apr 29, 2016
Looking for headset for Harley. Sena 10U Bluetooth is NOT compatible. You MUST use a cord system for 2015 Ultra Limited.
C H on Apr 10, 2016
I wanted a unit that is stealthy and built for my Neotech. I was disappointed that it didn't come in a dual pack.
Billy G on Apr 9, 2016
I saw it on your web page.
Jeanne M on Mar 25, 2016
Fit and Finish.
S Dale M on Mar 25, 2016
Seamless installation and integration with my helmet, very good audio both music and bike to bike communication.

Long lasting battery, fast charge. Also comes with a remote control.
Jun G on Mar 14, 2016
Seamless integration with Shoei Neotec helmet. No external hardware.
Dennis R on Mar 13, 2016
I chose this for the integration with my Shoei Neotec.
Chad F on Mar 12, 2016
It will fit on the inside of the helmet
Ray L on Feb 29, 2016
Bluetooth 4.0 and full integration inside of the Neotec. Mainly looking to use it for music and phone, with option to connect to other riders as the opportunities arise.
iamnot on Feb 23, 2016
I purchased the helmet.
Christopher W on Feb 11, 2016
Try out
Howard D on Jan 24, 2016
I chose this item because Sena has a good reputation and I expect the installation and fit to be top notch because the system is designed specifically for my helmet brand/model.
Scott P on Aug 3, 2015
I am looking for a headset that seamlessly integrates with my helmet. After reading the Users Guide this seems like exactly what I am looking for.
Karen G on Jul 18, 2015
It is designed for my helmet. I hope it works well.
" " on Jul 16, 2015
Wife has one and likes it and we are headed to Ecuador so it will be awesome to be able to communicate while riding there.
Ben M on Sep 18, 2017
online reviews and friends that own this setup
Raymond C on Jul 17, 2017
Do the 20 S speakers fit as an upgrade on the 10 u. Many people complain the 10 you speakers are not as high-quality as the 20 ?
A C on Jan 31, 2016
BEST ANSWER: Response from Sena, the connectors are different. Not a plug and play.
I have seen a comment where someone "adapted" them though. That would involve some wire cutting and voiding the warranty on them.
Is It compatible with Cardo Packtalk? Can I communicate with someone using Cardo Packtalk?
Sergio P on Apr 20, 2016
BEST ANSWER: Not really sure, check the manual
Is the battery pack replaceable?
Craig G on Apr 12, 2016
Are the 10U speakers the same as the SMH10 or are they upgraded?
Chris V on Jan 10, 2016
Would this work with the Shoei RF-1200?
Jim A on Jan 4, 2016
BEST ANSWER: Jim, I was asked to answer this, so all I can say is I would contact Sena with this question. I have no idea. but I do have to say just over a week ago we got socked with a snowstorm. Was very windy so I thought what the heck I will put on my Neotec while I snow blow the driveway. Was comfortable and got to listen to some good music! Also took a couple phone calls and they both said it sounded better than using my phone by itself. They could also barely hear the snowblower.
Are the speakers the same as the SMH10 or are they upgraded?
Chris V on Jan 23, 2016
Can the battery be removed for charging or does it charge attached to the helmet?
A shopper on Aug 21, 2016
BEST ANSWER: No, unfortunately the battery is integral to the unit and not removable for charging. That stops you from having pre-charged spares to pop in. When motorcycle camping I bring an Anker battery pack to charge the Sena while I sleep, and the bike recharges the Anker while I ride. It works out fine for me.
Do I have to open the face-piece to use this device? I don't see any controls outside the helmet.
Do I have to open the face-piece to operate the device? I don't see controls outside the helmet.
Christopher M on Jun 6, 2016
BEST ANSWER: There are two ways to operate the controls Christopher. You will have to open the helmet face to turn the system on or off. Once it is turned on, you may either open the helmet face to adjust the volume and other features or you may use the remote control which you clamp to your handle bars (or other convenient location). The remote turns on when it sees the helmet is on and nearby, so you don't have to remember to turn it on or off. The toggle switch on the remote is easy to use even with heavy gloves. BTW, the batteries in both helmet and remote are unbelievable! Enjoy.

Can I connect earbuds to this unit? I don't want to use the speakers as I have custom made earbuds.
A C on Jul 24, 2016
BEST ANSWER: No, the speakers are hard wired.
hi Guys, is this available in a duel pack ?
A C on Apr 12, 2016
BEST ANSWER: I purchased two individual 10U systems. I did not see an option for a dual pack as with some other systems. I also wanted the opportunity to install one system to make sure I liked it before opening the second box. Open boxes cannot be returned. Turns out, I love it.
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