Weak link in the Schuberth helmet system
I can't believe a company with the history, experience, design, and engineering capacities to build one of the best helmets in the motorcycle world would resort to such cheap use of materials in one of the critical parts of this helmet.
The part is Visor Mechanism for the C3-C3Pro-S2, part # 9114990001804.
This part not only is the attachment point for the face shield, it's also the axis point for connecting the modular face to the helmet body. Schuberth engineers, this is a critical part. Why did you go the cheap route on this part?
Here's my crisis! Over 2,300 miles, and the farthest distance, on an over 9,000-mile trip, from my home, I'm in San Ysidro CA, stopped at the last gas station on the California-Mexican border. There's something unusual about my face shield. Removal and inspection show the face shield is undone on the right side. I try to reattach, only to discover the Visor Mechanism is broken and unrepairable. (If I would have known this was a crappy part I would have carried a spare.)
Now, what do I do? It's 6:45 P.M. on Friday night of 4th of July weekend. Need to stay on route schedule and no motorcycle dealers are open now, no Schuberth dealers in the direction I'm heading and all motorcycle dealers are closed on Sun and Mon, and Tues is the holiday. That's four days and 2,600 miles before I can get this problem addressed. Sadly, as I have no way to pack it, I remove the $99 face shield, gently set it on a stone next to the gas station wall, grimace at the stupid, cheap Schuberth engineering and ride on with my trip.
The next morning I discover just how critical this CHEAP part is to the integrity of this helmet. Putting the helmet on I find the Visor Module, flopping in my hand, has become unattached from the shell body. All that's holding the module on is the left side mechanism. This is now my G*D DAMMIT, moment. My ire is raised to the P*ss Offed level. This is beyond just keeping my face dry in the rain. My safety is in question. Now, all I have holding the right side module to the body is the latch connection. Even as I write this I still get that G*D DAMMIT moment.
How could something as simple as this part is so overlooked in the overall safety of this helmet? Making this out of plastic was egregious enough, but to incorporate its fragility into the safety aspects of this helmet was just downright stupid, and cheap, too.
Why sell a $500 - $600 helmet with this compromised weak link that belays the trust one gives to the history and reputation that made Schuberth the reason I choose this helmet in the first place.
I'm still sold on this helmet, because what are my options, after owning Arai, Nolan, Shoei, and a few low ends that were just junk. But really, Schuberth engineers, what were you people thinking on this part construction and function?
Oh, one more complaint, now I have to pony up over $120 to replace the shield and mechanism. I feel like I've just been down a dark alley, where I dropped my trouser and bent over, 'cause Schuberth designer/engineers you just gave me a really good butt reaming.