HJC Symax Modular Helmet

Very good helmet and excellent customer service from HJC

I’ve had an HJC Symax helmet for about a year and a half now, and have been very happy with it. It’s protected me well in two falls – (1) I went down very hard on concrete at about 30 mph when a large dog came out of nowhere and ran into my back wheel (!) – my head and the helmet hit the road on the right front side; I’m sure the helmet’s chin bar saved me from a broken jaw, and I didn’t even have a headache afterwards. (2) I crashed going downhill on a steep dirt track (tires got caught in a rut), and landed face down; my face and the helmet landed on my chin, but no injury or soreness. The helmet is well-padded and well-ventilated, and the paint has retained its glossy shine. The flip-top option is extremely convenient, and necessary for me, as where I live (Thailand) there are a lot of vehicles that pollute badly, and I sometimes need to use a smog mask. On the negative side, the plastic lever that opens the flip-top broke recently when I was opening the helmet. However, HJC customer service was excellent. First they sent me the replacement part for free. Then they answered my emails promptly and helpfully when I needed help figuring out how to get inside the chin section to replace the part. One other thing – I’ve noticed that at times the chin bar will click when closing it, but is not fully locked in place, and needs an extra tug (which causes a second click) to fully secure it. This is not happening now that I’ve replaced the chin bar, so my guess is that it may have been caused by a loose screw that attached the chin bar, causing one side to close and click slightly before the other side.

Excellent helmet and very good customer service at HJC

I’ve had an HJC Symax helmet for about a year and a half now, and have been very happy with it. It’s protected me well in two falls – (1) I went down very hard on concrete at about 30 mph when a large dog came out of nowhere and ran into my back wheel (!) – my head and the helmet hit the road on the right front side; I’m sure the helmet’s chin bar saved me from a broken jaw, and I didn’t even have a headache afterwards. (2) I crashed going downhill on a steep dirt track (tires got caught in a rut), and landed face down; my face and the helmet landed on my chin, but no injury or soreness. The helmet is well-padded and well-ventilated, and the paint has retained its glossy shine. The flip-top option is extremely convenient, and necessary for me, as where I live (Thailand) there are a lot of vehicles that pollute badly, and I sometimes need to use a smog mask. I’ve had one problem – the plastic lever that opens the flip-top broke recently when I was opening the helmet. HJC customer service was excellent. First they sent me the replacement part for free. Then they answered my emails promptly and helpfully when I needed help figuring out how to get inside the chin section to replace the part.